How to Dispute Amazon Vendor Chargebacks Like a Pro

Are you looking for advice on how to fight a chargeback from Amazon? 

Amazon chargebacks have the power to chip away at your profits as a vendor, leaving you with lower bottom lines and mountains of paperwork as a result. Not exactly what you want for your business…

Chargebacks can happen for various reasons, including:

• Shipments that arrive outside of specified shipping windows
• Vendors failing to create routing requests for collect orders
• Late purchase order (PO) acknowledgment
• Vendors sending shipments that lack labels, POs, and product bar codes
• Late or unreceived ASN documents

The good news is that you can dispute chargebacks that you believe are unfair or misplaced and preserve your profit margins by avoiding costly deductions. 

Manually tracking each category to avoid deductions can be expensive, tedious, and prone to error, but automated EDI systems can help you to ensure that you complete all your processes on time and with perfect precision.

Here’s what you need to know to dispute Amazon vendor chargebacks like a pro.

Debunking Chargeback Notifications

Amazon frequently sends its vendors chargeback notifications for a myriad of reasons, as mentioned above. 

If you receive one of these notifications, it will come in the form of an email containing all the details of the chargeback and the reasons behind it. 

The email will include:

• The chargeback’s category
• The date of the incident
• Any other crucial details that pertain to the case

You need to know how to spot these deductions when learning how to deal with chargebacks effectively. 

As a vendor, you can check your Vendor Central account under the Payments > Operational Performance tab to see if there are any new deductions. 

The earlier you spot a chargeback and log a dispute, the higher the chances of you getting the deduction squashed. 

Understanding Deduction Categories

Amazon will typically create chargebacks under one of a number of categories. If you want to know how to win a chargeback, you need to understand why they occur in the first place.

The most commonly featured chargeback categories on Amazon include:

• Transportation-related Issues
• Receipt Related Issues
• ASN Related Issues
• Purchase Order (PO) Related Issues
• Preparation Related Issues

Every one of these categories will have an individual performance rating of:

• Very Poor
• Poor
• Average 
• Good

These categories will also reflect dispute statuses using terms like:

• Disputes Under Review
• Disputes Approved
• Disputes Denied

Breaking Down the Details

Vendors who want to know how to handle chargebacks on Amazon must also know how and where to view the details of their deductions. You can click any areas of a dispute to view that dispute’s unique details, including its charges, dates, and reasons.

Selecting any dispute under this list will also reveal individual disputes’ details and show important related data like the shipment’s ASN number, PO number, shipping date, and chargeback reasons. If, say, a chargeback has occurred due to a label printing problem, the dispute will also feature a photograph of the label in question.

You will need all of this information to create an airtight chargeback dispute. 

Knowing how to fight a chargeback successfully means knowing that you need to include as much evidence as possible to make your case clear and get those expensive deductions revoked.

How to Create a New Chargeback Dispute

Next to each chargeback that’s listed on your vendor account will be an option to dispute the deductions. You are also able to explain in detail why you have chosen to dispute the charges under this option. 

You’ll need to keep your dispute details handy, as you should upload as many supporting documents and pieces of evidence as you possibly can along with your written dispute. Remember that you should submit separate supporting documents for each charge if you want to improve your chances of having your dispute approved.

Your best bet is to use an automated service like iNymbus to gather the data and assess the validity of your retailer’s claim. iNymbus can automate your dispute submission process, saving you time, money, and the many headaches around disputing Amazon chargebacks.

Monitoring Your Dispute

Keeping close track of your disputes’ progress is an essential part of knowing how to fight a chargeback. Your dispute will progress from Under Review to Denied, Approved, Approved, and Paid, or Need More Information. 

If ‘Need More Information’ comes up, investigate why the dispute has not been processed yet, and upload additional supporting documents if necessary.

Bear in mind that some disputes are denied for a number of reasons, too. 

If Amazon has denied your dispute, they will provide a reason for this denial. You can then dispute the same chargeback once again and provide more evidence to see if you can turn the tables in your favor.

With that said, remember that you can only dispute a given chargeback twice. This is why it’s essential to add the correct supporting documents to your initial dispute so that you can get it approved and recuperate your deduction as soon as possible.

The Answer is Simpler Than You Think

Knowing how to fight a chargeback from Amazon doesn’t have to drive you crazy. 

While there are plenty of steps and procedures to navigate, not to mention the confusing chargeback screens and complicated algorithm changes, there’s a simple solution – fully automate your chargeback dispute process.

The only way to dispute Amazon’s chargebacks successfully and on-time is to use similar robotic technology that Amazon uses to create the chargebacks in the first place.

Whether you’re dealing with 10 chargebacks or 1,000, iNymbus’s fully automated and integrated system can help you dispute your Amazon vendor chargebacks like a total boss. 

Request a free Amazon Chargeback Audit from iNymbus today to find out how much time and money you can save.