If you have recently invested in a customer relationship management platform for increasing your company's productivity, you definitely know just how many employees struggle to be productive with the increasing number of tools they are supposed to use in the process.
Our intensive research of the market tells us that more than 90% of companies with more than 10 employees have invested in a CRM platform but only 40% boast of a successful CRM adoption rate, while the majority of businesses are struggling with their CRM platform tools.
Microsoft's Dynamics 365 is one such CRM platform that has become essential in the business world. In fact adopting and adapting it have become the need of the day. This is where User Adoption Monitor, a productivity app that reviews and tracks d365 user adoption, comes in handy!
How does the User Adoption Monitor help?
User Adoption Monitor literally monitors, tracks and reviews user actions in Dynamics 365 CRM. The app keeps a check over individual user actions that can be easily accessible daily, weekly or even monthly, and the reports can be easily stored as well as viewed through leader dashboards.
User Adoption Monitor generates user action reports which can be easily viewed but in case d365 user adoption fails, the app will either show incorrect data or no data at all. This will conveniently notify you about the failure of workflow in your company, giving you the opportunity to ensure a smoother and efficient CRM adoption.
It is obvious that the User Adoption Monitor has some outstanding features which ensures productivity through an accurate and successful d365 user adoption. It's features are as follows,
- Monitors individual user actions thoroughly.
- Visual representation of data through easy-to-understand dashboards.
- Tracks daily summaries of individual user actions.
- Structure the monitoring process to suit your more urgent business needs over the rest.
- Report workflow failure
CRM adoption is one tricky game, no matter how simple it looks. Yes, if you are facing consistent problems related to CRM user adoption, consulting a CRM consulting company is probably the best thing you can do.
However, research is always a good idea and if you are worried about user adoption solutions, here's what you could do before heading to a CRM consultant.
- Always Begin Small
There's no point racking your brains for the only utopian CRM solution that would make all the users happy. That's a myth! Remember your approach to CRM should be a journey. Begin small and let your CRM grow organically, which will leave you plenty of space to grow your knowledge about the platform and increase your problem-solving abilities.
- Choose An Owner
CRM needs an owner who needs to be responsible for it's installation, implementation, user adoption rates, and the like. The owner must be an expert with intensive product knowledge in the domain with great communication skills making him well-versed with your company's internal politics.
- Make Multiple User Groups
Every department from marketing to sales, in a company, has specific and different business needs from your CRM platform. To make sure your CRM platform is addressing all the individual department needs, your advisory committee must appoint individual leaders for the different groups.
