Proximo's customer relationship management software helps businesses manage communications with their current and potential clients. Call us at +91 7428824488 for a CRM solution or schedule a free demo.
Your business is worthless without clients, no matter how good you are at what you do, only the sales can help you to move one step closer to your goals, accelerate your growth, and put you one step ahead of the competition.Given that it may cost anywhere from five to twenty-five times more to acquire a new client than it does to keep an existing one, it’s apparent that managing your existing customer connections can create a huge difference.
Marketing technology consultancy GeekHive developed a progressively decoupled Drupal content management system (CMS) to enable integration with third-party billing software for Buckeye Broadband, a regional telecommunications company.
This cross-platform integration connects Drupal 8 with CSG cloud-based billing to create a seamless checkout flow that streamlines the customer experience.Buckeye Broadband partnered with GeekHive to concurrently upgrade its CMS and migrate to the CSG billing system.
After conducting a marketing technology assessment, evaluating the capability of the company’s existing technology to support its digital vision and business objectives, GeekHive recommended Drupal 8 as an appropriate scalable CMS solution and suggested Pantheon for website hosting to heighten performance and reduce dependency on internal IT resources.“We’re thrilled to see Drupal head in a future-ready direction with Drupal 8,” said Peter Ladka, President and CEO of GeekHive.
“Beyond the platform’s signature flexibility, Drupal 8 opens the door to more advanced integration opportunities that allow content and data to elevate the customer experience.”When implementing Drupal 8, GeekHive opted to take a progressively decoupled approach.
The team built a JavaScript solution on top of Drupal 8, using the React.js framework, to build the interface and functionality needed to integrate with the proprietary billing system in the form of an HTTP API.
A lower-risk alternative to the fully decoupled or headless CMS, the progressively decoupled model only separates a selection of features from the main platform, while maintaining its core functionality and out-of-the-box capabilities.
Wowdesk is an enterprise-level affordable customer relationship management software that uses its powerful workflow engine to improve the overall customer journey.
The robust help desk suite has served businesses from varying industries as its AI-capabilities allow it to adopt different working environments.