Here is the list of benefits custom bots can offer to your business –
- Proactively engage every qualified lead
Custom chatbots start conversations with clients by using advanced targeting and enrichment techniques, only engaging the leads you actually want.
- Make sales cycle short
With custom chatbots, you give faster and direct answers to your customers instead of making them wait in queues or asking them to fill out multiple forms. This results in a more efficient sales cycle and faster conversions.
- Route conversations automatically
With custom bots for your business, you can collect information upfront, prioritize the urgent issues, and route conversations to the right people in the organization.
- Cost-efficient
You need to invest just once in your custom chatbot and it is there to stay! Also, by adding chatbots into your business, you’ll be increasing your revenue, as your current employees will be given time to focus on nurturing leads and closing sales, while chatbots perform the day-to-day activities.
This reduces the overall helpdesk centre costs and reduces customer wait time to zero.
- Replace web forms
A customised chatbot can help you engage your high-intent leads, followed by moving qualified leads directly to a conversation to convert them faster.
- Allow businesses to book demos and meetings quickly
There are high chances that with traditional phone/email support, you have often struggled to fix meetings and demo timings with customers due to constant back-and-forth of emails and texts with no success.
Custom chatbot is a smart answer to this ongoing problem as it allows you to integrate your calendar with chat option so that your customer can easily book free slots in the chat window directly.
- No human supervision
Once trained, chatbots cater to each and every chat smoothly without any human supervision required. Does this mean chatbot replaces the employees? Absolutely not! Chatbots simply automate the routine tasks so that your team can focus on more complex tasks.
- Enhance customer satisfaction
For businesses struggling to improve their customer satisfaction, custom chatbot is a great solution. It allows your prospective lead to get instant answers to their queries, thereby enhancing customer engagement and satisfaction.
- Round-the-clock availability
If your customers are made to wait (for hours / days) for the answers they seek, they are most likely to choose someone else offering the same solutions as you.
This is where custom chatbot comes to your rescue. With chatbots in place, your business can address your customers’ queries outside operational hours. This will make your business accessible to the people at their ease.
Read full article about Custom-chatbot
An Introduction to Chatbot: With Chatbots being everywhere, the challenge is to develop a well functioning one.
Here is the chatbot tutorial with the basics of creating an AI chatbot.
