Robotic process automation or RPA is here to handle repetitive tasks and free humans to do more productive, detail-oriented, creative work on the job. RPA is a technology that is changing the way people do repetitive tasks. While the technology is fairly new, well-developed automation processes are already improving efficiencies across industries.
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Robotic Process Automation tools help in automating many of the manual, repetitive, time consuming tasks which otherwise employees have to do, making them spend less or no time on innovative, value added activities.
The software robots can be trained and configured to mimic the user actions of clicks, copy-paste and other data entry tasks.
Focused measurement of the process metrics like time taken to complete the process, customer wait time, etc.
will play a crucial role in identifying the business value that needs to be enhanced as a result of automation.
Detailed surveys from employees will help identify their pain points and tasks which they observe to be consuming most of their time.
Finance and Operations related processes have huge business value to reap.
