Successful Salesforce health cloud implementation not Complicated anymore

If you set it up correctly, Salesforce's Health Cloud may be the hub of your patient engagement operations. 

Without a question, Salesforce Health Cloud is the most comprehensive CRM ever produced for the healthcare business. It's the most effective patient management software available. More tailored interactions, cross-team cooperation, EHR connection, and more are all possible with it. Health Cloud's customizable components enable health care providers to construct their own community sites, Lightning record pages, and Lightning apps.  

What Is Salesforce Health Cloud, and How Does It Work? 

Salesforce Health Cloud is a CRM solution for managing doctor-patient relationships and records in the healthcare industry. All of Salesforce CRM's basic functionalities are enhanced and extended to satisfy the needs of patients, healthcare providers, and payers. It gives healthcare personnel the tools they need to cooperate effectively. Salesforce for Healthcare allows for one-to-one relationship management by combining data from a variety of sources into a patient profile. It also aids members of the care team in gaining a better understanding of patients so that a completely specific drug may be prescribed to address the problem. 

You can even develop professional and personal healthcare networks with Salesforce Health Cloud so that everyone on the care team, including patients and caregivers, can take ownership of health goals. Overall, Salesforce Health Cloud allows you to easily manage your whole patient population, personalize every interaction, and enhance outcomes. 

SP Tech suggests the following five guidelines to any company considering a migration to Health Cloud: 

Wherever possible, use standard components. 

As previously said, Health Cloud's packages include a lot of value. A lot of the UX in Health Cloud is driven by sample flows, Apex triggers, custom metadata types, and other elements. Even if you read the admin guide from cover to cover, the purpose of each of these components will not be immediately evident until you've spent some time behind the hood. Fortunately, the Salesforce product team has spent a significant amount of time and effort ensuring that Health Cloud is compatible with and easily interfaces with popular healthcare workflows and systems. They are continually launching enhancements and devising innovative ways to reduce their clients' time to value. 

Take into account your patient communication options Early! 

Yes, Health Cloud complies with HIPAA regulations, at least when it comes to data in transit. But what if you need to send PHI to a patient or another provider who isn't part of your Salesforce organization? 

First and foremost, ordinary email is not going to suffice. CMS has severe requirements for secure patient messaging that Outlook and Gmail aren't designed to meet. Will patients be required to submit attachments? Do you have any health questionnaires or consent documents on hand? Are you getting faxed referrals? 

Although Health Cloud comes with numerous tools to help with some of these use cases, you may discover that a third-party solution is a better fit for your business based on your needs. Sending and receiving secure email can be made easier with tools like Zix or Paubox. Tools like Formstack or Form Assembly can help handle patient forms and consent, and eFax has a HIPAA-compliant fax product that can interface with Health Cloud. All of these tools have additional license charges and take time to obtain, so it's ideal to look into them early in the project discovery phase so that your implementation doesn't come to a standstill while you wait for vendor contracts to be finalized.