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Rule-based Chatbot

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Workelevate
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Workelevate streamlines employee support services seamlessly through a rule-based chatbot that enables faster ticket resolutions, automates repetitive requests and provides one-click remediations to end-users. Following an omnichannel approach, it enables employees to access support through the channel they prefer. Having integration capabilities with SaaS applications and messaging platforms, the rule-based chatbot acts as a constant support companion for employees.

Employees can simply put their queries out and select from the chatbot’s recommendations. These are mainly one-click troubleshooters employees can use to perform the remediation they need (Self-service & IT Self Healing). The chatbot interprets the given input and provides the most accurate resolution enabling it in just one click for the users.

Workelevate’s rule-based chatbot simplifies ticket management for the IT & HR service desks with ease and efficiency. Users can raise a ticket, track its status, and provide feedback using the chatbot itself. IT & HR admins can streamline services using the chatbot and provide a seamless experience to the end-users

The rule-based chatbot acts as a digital workplace assistant for the employees, especially those who are working hybrid and remote. Having a customizable knowledge base for providing instructions, the chatbot fetches accurate data and information for the employees and enables a personalized experience.

Employees can simply put their queries out and select from the chatbot’s recommendations. These are mainly one-click troubleshooters employees can use to perform the remediation they need (Self-service & IT Self Healing). The chatbot interprets the given input and provides the most accurate resolution enabling it in just one click for the users.

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Workelevate