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How are inbound call different from outbound call services?

How are inbound call different from outbound call services?

In recent times, outsourcing has become quite popular. But when it comes to attending calls from clients to resolve their queries, some companies and businesses still rely on obsolete methods of hiring a workforce to attend incoming calls. However, it's time you upgraded to hiring inbound call services from reliable service providers like NomadUX to save your resources.

But, before you get ahead and outsource any call center service providers, make sure to find out the difference between outbound and inbound call center services. This article will help you make the right choice if you continue to read.

What do the inbound call center services offer?

In an inbound service center, the support executives are assigned to receive incoming calls from clients and customers. When you plan on outsourcing to an inbound call service provider, ensure that personnel from your support team is monitoring all the call records.

Generally, inbound calls include resolving queries and issues of the existing customers. So, getting assistance from someone who knows your company inside out would help the incoming call attendant solve the customer's problems efficiently.

Inbound call services will deal with:

  • Customer service support includes –returning phone calls, taking feedback, registering complaints, helping customers make payments, offering updates through mailing addresses, and more
  • When the customers require any technical assistance
  • When a customer calls for wanting more information on a product before purchasing it, the inbound call support assistance can make inbound sales for you
  • Handling inquiries about renewal and upgrade of services offered by your brand

What do the outbound call center services offer?

Generally, outbound services offer sales calling opportunities. Compared to inbound call services, assistants in an outbound call service center will give sales calls to your potential clients and pitch your offers to them.

If your business requires conducting any market research, outbound call service providers can contact your pre-existing customers or potential cold customers to collect reviews and surveys.

Outbound call services deal with:

·        Making cold calls to potential clients

·        Call support executives help the customers in setting appointments

·        They assist in the generation of leads

·        Offer telemarketing services

·        Help in the conduction of market research and collect reviews on your products and services

How do these call service centers operate?

Are you wondering where and how these call service centers operate? Well, it depends on you entirely. Whether you want to run these call services from within your company's platform, or would you prefer outsourcing and saving your resources to invest in other essential aspects?

There are also several call center service providers who work as hybrid platforms. This means you do not have to select any one type of calling service; agents in the hybrid call centers will offer outbound and inbound call services. Here the support staff will be responsible for handling your pre-existing clients' problems and making sales calls to potential but cold clients.


Handling every work required by your business under one roof could be tiresome and hectic. Therefore, most brands are now outsourcing to reliable service providers like NomadUX to handle inbound call services and other customer handling-related works.

You look for reliable reviewers on Facebook and platforms like Scamadviser to discover the authenticity of services offered by NomadUX before you outsource your work. Drop a mail at [email protected] or call us at 904 414 4625 to avail of our services. 

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