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Chatbots vs. Live chat software: How to decide.

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Meggardener
Chatbots vs. Live chat software: How to decide.
  1. While bots carry out interactions in chatbots, interactions in live chat solutions are carried out by an actual human, referred to as agents.
  2. Chatbots offer a 24/7 availability, but for live chat, this type of availability is not possible except agents work in shifts
  3. Using chatbots, you can be guaranteed a quick response time, although resolving the issue might take longer. Live chat, on the other hand, offers a quicker solution to issues, but response time might not be as fast
  4. When it comes to responding to FAQs, chatbots are effective because answers are automated, while live chat is highly effective for responding to questions that are a bit complicated.
  5. As a one-time investment, the cost of setting up a chatbot is high, while live chat requires recruitment, training, and payment of agents, which is expensive to retain
  6. Although chatbots can respond to an unlimited number of chats simultaneously, live chat agents can handle a maximum of 3-4 chats at the same time


To determine which of these software you should use for your business, you must carefully consider the benefits of both software, how they work, and the differences between them. This will aid your decision-making. About Botup

BotUp is the best Chatbot software specifically designed for small and large-scale businesses. It is a part of the 500 Apps Infinity Suite that allows businesses to retain customers through efficient customer services.

With Botup, you can create chatbots seamlessly to interact with users on Facebook, Slack, WhatsApp, SMS, and the Website. Chatbot software also helps minimize the workload across all aspects of your business.

Chatbot for Live chat integrates human expertise and AI efficiency for effective customer service. You can deliver an engaged and personalized experience that your customers will love with a chatbot.

Conclusion

Conclusively, this article has extensively discussed the differences and benefits of chatbots and live chat solutions for your business. Both software offers excellent service that will improve your business productivity and provide your customers with an excellent customer service experience. With 500apps, growing your business using Live chat and chatbots software is guaranteed.


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