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How to Add Live Chat to your Website?


Are you contemplating the idea of adding live-chat-support to your business website but confused about where to begin? Thankfully, adding a live chat to a business website is not as difficult as you think.

According to a recent survey, 44% of online customers claim their questions were answered by chatting with a live person. This fact makes this feature a prime factor in a business website.

There are multiple live chat tools from which you can choose a suitable one. The best way to select an appropriate tool is to lay out your business requirements about a live chat provider. Of course, your business requirements will be different from your competitors. Thus, proper research is necessary on the various features provided by other providers.

Adding Live Chat to your Website in only 10 Minutes

Live chat widgets are used by a site visitor looking to get quick answers to his or her questions. With the help of a live chat feature on your businesses' website, you can keep the telephones from ringing non-stop. You also get a chance to overcome minor sales objections that may prevent a person from doing business with your firm.

How to Add Web Chat Live?

Unlike common beliefs, adding a web chat software to your business website is not a difficult job. All you need to do is sign up with the live chat provider and download and install their chat widget. A widget is a quick line of codes that you can easily install on a website.

One of the best live chat providers is NinjaChat. It comes with a wide array of features and benefits for users and customers. Once you are done with the download, the code will automatically position a small chat icon at the bottom right-hand corner of the screen or the business website. When a customer wishes to get answers to his questions, he will click on the icon, automatically initiating the chat. Any business representative from your firm can chat with the customer and answer his queries.

You may also set up a bot that will answer all the initial questions from a customer. The bot can also ask for vital information from the customer. This will help save time when a live person takes over the chat. In other words, the bot will do the initial job of your business agents.

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