Are you contemplating the idea of adding live-chat-support to your business website but confused about where to begin? Thankfully, adding a live chat to a business website is not as difficult as you think.
According to a recent survey, 44% of online customers claim their questions were answered by chatting with a live person. This fact makes this feature a prime factor in a business website.
There are multiple live chat tools from which you can choose a suitable one. The best way to select an appropriate tool is to lay out your business requirements about a live chat provider. Of course, your business requirements will be different from your competitors. Thus, proper research is necessary on the various features provided by other providers.
Adding Live Chat to your Website in only 10 Minutes
Live chat widgets are used by a site visitor looking to get quick answers to his or her questions. With the help of a live chat feature on your businesses' website, you can keep the telephones from ringing non-stop. You also get a chance to overcome minor sales objections that may prevent a person from doing business with your firm.
How to Add Web Chat Live?
Unlike common beliefs, adding a web chat software to your business website is not a difficult job. All you need to do is sign up with the live chat provider and download and install their chat widget. A widget is a quick line of codes that you can easily install on a website.
One of the best live chat providers is NinjaChat. It comes with a wide array of features and benefits for users and customers. Once you are done with the download, the code will automatically position a small chat icon at the bottom right-hand corner of the screen or the business website. When a customer wishes to get answers to his questions, he will click on the icon, automatically initiating the chat. Any business representative from your firm can chat with the customer and answer his queries.
You may also set up a bot that will answer all the initial questions from a customer. The bot can also ask for vital information from the customer. This will help save time when a live person takes over the chat. In other words, the bot will do the initial job of your business agents.
These types of companies essentially maintain servers, databases, and software that allow the application to be accessed over the internet, this type of software can be accessed on any device.While most other companies are considered to be thriving when having an annual growth rate of 20%, 92% of SaaS companies fail if they show this growth rate.
While conventional marketing consists of focusing on customer acquisition a lot more than retention, SaaS content marketing has achieved both, as customer retention is just as important, if not more, for SaaS businesses.
This is due to most SaaS businesses choosing to reinvest into their customer software, marketing automation, and other product developments.
These tools help SaaS firms with customer demand, outreach and conversions as they create an enjoyable customer experience.
Conventional MarketingThe main difference between conventional and SaaS marketing is that the software-as-a-service marketing funnel is a lot more detailed and precise as compared to the traditional marketing funnel.
This funnel type is very different from conventional marketing because it does not only focus on generating a lead, but also on retaining customers, a process that usually happens after the purchase has taken place.
In today's business environment, ecommerce customer experience is critical to the success of a business.
Unlike decades ago, when the waiting game was OK for customers, they are no longer willing to wait for days to have their issues resolved or their questions answered.
Statistics show that the average time customers are willing to hold a support call before hanging up is 11 minutes.
B2B companies also need to invest in support tools that speed up the process of resolving customer issues.Here are five powerful ecommerce tools that every B2B ecommerce business must have to enhance customer experience:1.
For instance, using live chats to send a friendly offer to help can trigger a conversation that ultimately turns a visitor into a customer.B2B companies cannot overlook the use of live chats because customers expect to find them online.
Some of the benefits that ecommerce businesses can expect to reap from using live chats include:fast resolution of customer issues,increased conversion rates,rising sales volumesreducing customer support costsOne of the companies that make creative use of live chats is Betterment.
