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Is Ethiopian Airlines a 5-star airline?

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Ady Kang

The fastest growing and exponentially progressing African Airline; Ethiopian Airlines remains the flag carrier airline of Ethiopia. Thousands of passengers made their Ethiopian airline bookings and experience excellent and luxurious service of Ethiopian airlines staff in the plane. Within the seven decades of operating its services, the airline has undoubtedly become Africa’s largest as well as one of the continent’s leading carriers.


Unrivaled in efficiency and operational success among its competitors, Ethiopian airline is now a travel preference for many domestic as well as international passengers. With their range of in-flight and on-board travel services, a unique travel experience is guaranteed with Ethiopian Airlines.


Ethiopian Airline Rating

Africa’s largest airline group and the national carrier of Ethiopia, Ethiopian Airlines has been awarded with Skytrax’s 4-Star certification at a special ceremony. 

Considering the diversity of their operational, working, and business methodologies, the airline has been classified as a 4-star airline.


What is Skytrax?

Skytrax is a prestigious international organization that regulates the air transport standards and quality. With a Skytrax-certified and rated airline, not only do the passengers feel safe to travel but also the global airline standards ranking program serves as a testing medium for the airline companies to maintain the quality of their services.


The method of Skytrax Rating determination is through direct and professional auditing as well as analysis of the quality of services being offered by the airline.


Therefore, with their recent rankings, it can be said that Ethiopian Airlines now joins the famous companies and likes of British Airways, Qantas, and Emirates being a global 4-star player in the international airlines’ arena.


What other awards have been received by the Ethiopian airline?

In addition to being rated a 4-star airline company, Ethiopian airlines have a multi-award-winning history as received from Skytrax World Airline Awards. 

It has been awarded for;

  • The Best Airline Staff in Africa (two times).
  • The Best Airline in the African region.


On what basis Ethiopian airlines is rated as a 4-star airline?

The 4-Star rating of Skytrax for a particular airline showcases to how much extent that the airport and cabin staff services are meeting a good quality level for the passengers. In order to maintain the rating, the airline has to show consistency in all of its services’ quality.


Ethiopian Airlines' certification as a 4-Star Airline for the quality of its airport as well as onboard product and staff services is on the basis of its;

  1. Seats.
  2. Amenities.
  3. Food and beverages.
  4. IFE.
  5. Cleanliness.
  6. Customer convenience.


As a matter of fact, all such considerations of the sort are regarded in the evaluation. 


To conclude, we can say that Ethiopian airlines’ luxury of air travel services as well as on-ground customer services are rated 4-star and not 5-star as a majority of people might perceive. However, it doesn’t mean that traveling with the airline is not a good option. Ethiopian airlines offer exceptional quality of services in the African region among its competitors. That’s why it is the largest and fastest-growing airline company present there. 

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Ady Kang
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