Are you worried about the impact of ISDN switch-off on your business? Well, don't. It's a good thing. Our handy guide will help you understand the basics. Your business will reap the benefits of this exciting technological advancement if you keep up with it.
What's ISDN?
First, ISDN (and its older sibling PSTN), is the method we use to make landline phone calls in the UK. This has been the case since the mid-'80s. We have always transmitted information between A and B using a network of copper wires embedded in the ground. Simply pick up your phone and dial a number to connect with fixed locations.
Future phone calls will be made via the internet. This is sometimes referred to VoIP (Voice over Internet Protocol). This uses newer technology like glass or plastic fiber optic connections.
Why do you want to turn off the ISDN?
Newer lossless technology was created to replace the copper ISDN network when we began to use it for more than just calls. Broadband internet and mobile phones allowed us to experience digital communications that offer faster data access and higher quality calls.
Remember that data signals can degrade over time. Copper loses almost 90% of its signal when it travels more than 100 meters. Only 3% signal loss is experienced by the newer full fiber technology, which will replace copper by 2025.
Is it necessary to switch?
In 2017, BT announced that it would shut down the ISDN & PSTN service by 2020. The network, managed by Openreach, would then be gradually switched to FTTP and Fibre to Premises connections. These changes will bring about a massive communications upgrade in the UK.
The global standard for data and communication speed has been higher than that of the UK. There is a risk of being left behind if the physical network is not upgraded.
What will happen to me?
Openreach launched campaigns in 2020 to end the sale of copper-based PSTN/ISDN connections. This effectively served the UK's notice for the switch. Older connections will be canceled as soon as full fiber arrives in town. This means that some areas, such as Salisbury or Mildenhall have already seen the ISDN switch off.
What does it mean for my business?
This is all good news. It will significantly reduce call charges, line rental, and infrastructure costs. New calling features can transform your work environment. Voicemail, call recording, conference, virtual switchboards, contact status, and caller ID will all be available. These business essentials were previously available at a premium.
Benefits you'll enjoy
For larger organizations, hyperfast broadband speeds as well as integration of CRM or database for phones will bring the greatest productivity gains. All your communication with customers can be tracked once you have linked your Client Relationship Management software and a VoIP system. This is possible even from a remote location. These systems can be linked to improve engagement and call metrics for your Sales or Service team. Cloud-based software, which allows for easy recovery of all data in case of disaster, is also possible at lightning speeds.
If your business relies on phone and internet. If you still have an ISDN connection. This is the best time to upgrade. Make sure you take the time to evaluate your connectivity requirements, and find a reliable provider. This will help you avoid being late adopters. Trustpilot is a service that will help you locate a reliable provider.
If you don't know where to start, We has the answers for you.
What options are there?
Your phone calls must travel over another network in order to get rid of ISDN. No matter what telephony system you choose, the same secure, end-to–end communication solutions and business voice will be provided.
Hosted systems where calls can be managed and immediately relayed using intuitive call management software - are possible to set up in minutes. VoIP Experts, on the other hand, will offer the same VoIP benefits as Microsoft Teams integration through three build options.
Cloud
No hardware on-site - save power, space, and eliminate maintenance
Flexibility to scale users with ease
On-premises
Site resilience and survivability in case of connectivity problems
Hardware to ensure compliance/highly sensitive/secure situations
Hybrid
Hybrid offers the best of both .
You could also use SIP trunks to manage an on-premise system.
SIP Trunk (Session Initiation protocol) is a streaming media service that allows businesses with a private branch exchange (PBX) to use VoIP over the same internet connection. The Internet replaces traditional ISDN-connected telephone trunks, which allows businesses to communicate with mobile and fixed telephone subscribers around the world.
Can it be difficult to switch?
Switching is easy, and it's possible, thanks to the internet. Assuming that your business has a network infrastructure to help support the system, e.g. You will need ethernet points in order to meet your internet needs. Simply plug in your new VoIP phone. The connection process should not cause any downtime, even if there is no existing network. It's business as usual.
