ServiceNow CMDB Tutorial | Concepts of CMDB in ServiceNow

bollu srikanth

ServiceNow CMDB Tutorial | Concepts of CMDB in ServiceNow

What is CMDB in ServiceNow ?

A configuration management database (CMDB) is a database that contains all relevant information about the hardware, IP Components and software components etc. used in an organization's IT services and it also contains the relationships between those components.

So, in this way cmdb in servicenow provides an organized view of configuration data so that the organization gains the full visibility of its infrastructure and services, leading to more control of organization environment and better decisions.

There are some core features of cmdb, which helps to manage and maintain the Configuration data and provides the required information of infrastructure components. Core features of cmdb are:

CMDB Health
CMDB Identification and Reconciliation
CMDB lifecycle Management
CMDB baseline

2. SCCM

Through Microsoft SCCM integration you can import SCCM data into cmdb in servicenow. But remember that you can only perform single direction import from SCCM to cmdb in servicenow.

3. CMDB Discovery

Cmdb discovery is servicenow product and by using cmdb discovery you can import the information into servicenow instance from another source and you can also integrate servicenow cmdb with existing external cmdb. Cmdb discovery is widely used to populate and manage the CI related data in servicenow cmdb.

So as we discussed above about cmdb discovery, let's see in detail that what is cmdb discovery and what are the types of discovery.

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What is Discovery?

Discovery finds computers, servers, printers, a variety of IP-enabled devices, and the applications that run on them. It can then update the CIs in CMDB with the data it collects.

Discovery is an ITOM application and it is a paid plugin from servicenow.

bollu srikanth

What is CMDB in ServiceNow ?

srikanthbollu 2023-05-25

So, in this way cmdb in servicenow provides an organized view of configuration data so that the organization gains the full visibility of its infrastructure and services, leading to more control of organization environment and better decisions. Core features of cmdb are:CMDB HealthCMDB Identification and ReconciliationCMDB lifecycle ManagementCMDB baseline I will post the separate blog to give an understanding of above core features. So let's see what is CI Class in cmdb, CI relationship in cmdb and how to create the CI Class in cmdb. let's say if cmdb_ci (table) is extended by cmdb_ci_hardware (table) and cmdb_ci_hardware (table) is extended by cmdb_ci_hardware_laptop (table)so above basically laptop table is a child table and hardware table is the parent of laptop table but it is child table of configuration item table. In servicenow cmdb there are lots of relationship type, such as cluster of (parent), stored on (child), uses (parent), runs (child) and many others etc.

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