Every company should offer some level of training for its employees. Training aids professional development and ensures each team member is aware of the company’s policies, procedures and practices. While the primary objective of training is to develop skills and knowledge, there are many other ways in which it can be beneficial. From first aid to workplace inclusivity, there are many types of training, both compulsory and optional. Let’s take a closer look at the types of training that could benefit your workplace.
Employee onboarding describes the process by which new employees are introduced and integrated into a company. Depending on the company itself, this may involve varying degrees of learning strategies and procedures. Onboarding should provide employees with a comprehensive introduction to company culture and outline precisely what is expected of them as team members. Employee onboarding should also provide an appropriate timeframe for new team members to grasp the basics of their position and ask helpful questions.
Safeguarding training is predominantly provided to employees and volunteers responsible for vulnerable groups, such as children, assisted living residents and medical patients. Safeguarding training outlines company procedures to be followed when working with vulnerable groups and the appropriate courses of action to be taken if a staff member recognises signs of abuse or neglect. For example, in educational settings, teachers, pastoral staff and volunteers have a duty of care to provide a safe environment for young people to thrive and receive extensive training to support safeguarding policies.
Every workplace can benefit from providing their employees with regular skills training to support a well-rounded professional workforce. Most workplaces find that annual skills training is adequate; however, depending on the job’s complexity and procedure changes, skills training should be tailored to each department. For instance, employees operating heavy machinery such as plant vehicles often receive weekly safety briefs as a form of ongoing training. HR or Operations should also organise training whenever new systems, software or equipment are introduced.
Teamwork is an integral part of a successful organisation. A strong, collaborative team is vital for better productivity, innovation and job satisfaction; hence, many companies devote a great deal of time and energy to team-building activities and training sessions. Team-building activities can come in many forms, from straightforward office-based games and friendly competitions to fully-fledged team-building retreats. Some companies even opt for alternative training methods, such as highly engaging theatre-based training to foster open communication and empathy.
Contrary to popular belief, employees aren’t the only team members who require regular training. Management training can help supervisors and executives learn and refine practical leadership skills. Participants can learn how to command respect and how to foster a positive, productive working environment. Self-evaluation and professional development are crucial in today’s competitive working environment, and every manager could benefit from gaining a deeper understanding of their role. Furthermore, management training is an excellent demonstration of leading by example, motivating and encouraging employees to practise self-improvement.
Equality, Equity, Diversity and Inclusion
The world is slowly changing as we continuously mature as a society and learn to value diversity. Not only does workplace diversity and inclusion training foster a safe, pleasant environment for those with protected characteristics by discouraging bullying and discrimination, but a diverse workplace may boost company success by attracting a broader pool of talent. While it is wise to provide each employee with diversity and inclusion training upon joining your company, some employees may require refresher training should any issues arise.
Health And Safety
Workplace health and safety is invariably taken very seriously, as stated in this article. From first aid procedures to fire safety regulations, every employee has a duty of care to maintain a safe and productive working environment for everybody involved. Health and safety training is generally provided to support company policies and may include instructions for risk assessment and guidelines for safe working practices. First aid training is particularly crucial for employees such as teachers and care assistants responsible for vulnerable groups.
Customer Service Training
Many companies pride themselves on delivering excellent customer experiences. Exceptional customer service inspires brand loyalty and boosts the company’s reputation; hence, many workplaces offer comprehensive customer service training to ensure only the best level of service is provided. This may include scenarios where participants can roleplay how they would handle a challenging situation or case studies to avoid repeat misdemeanours.
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