ITSM can assist IT professionals and help with designing IT systems by implementing right technology and tools for service improvement. https://infraon.io/blog/how-itsm-can-transform-the-digital-experiences-of-employees/
To drive engagement across the board, employers must determine the key elements that actively motivate their employees. This includes leadership and flexibility, and a big part of the puzzle is workplace technology.
The reality is that today’s hyper-connected workforce expects digital as standard, looking for instantaneous, accurate, and frictionless interactions regardless of whether they’re working from home or in the office.
But how can organizations optimize employee engagement? And most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is standard?
This is where IT Service Management (ITSM) comes into place. It can assist IT professionals and help with designing IT systems by implementing right technology and tools for service improvement.
According to a study conducted by Harvard Business Review Analytics Services, 82% of executives believe that the effectiveness of workplace technology impacts workers’ happiness at work. This demonstrates the importance of an effective ITSM platform to improve employee satisfaction.
Hence, employers must consider the power of ITSM – from breaking down silos and advancing workflows to improving productivity and enhancing user satisfaction.
Reshaping Employee Experience with IT Service Management
Making investment in digital practices such as ITSM can be an effective way to put power back in the hands of your employees. According to Technavio report, the ITSM market is estimated to grow at a CAGR of 14.43% between 2022 and 2027. The size of the market is forecast to increase by USD 10231.88 million.
The current job landscape has a new set of challenges, and organizations looking to manage this harsh reality must concentrate on creating the omnichannel experiences, flexibility, and efficiency that today’s hybrid workforce demands. As an extension to your company, ITSM streamlines routine, often mundane tasks for all organizational departments while giving employees the tools to improve service requests and manual business processes anytime and anywhere. In fact, it enables HR departments to efficiently manage internal procedures, including hiring, training, and staffing. On the other hand, finance teams can reap the benefits of a quicker and more effective approach to approving spending, tracking payments, and sending invoices to customers.
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