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How ITSM Can Transform the Digital Experiences of Employees | Infraon

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How ITSM Can Transform the Digital Experiences of Employees | Infraon

ITSM can assist IT professionals and help with designing IT systems by implementing right technology and tools for service improvement.

https://infraon.io/blog/how-itsm-can-transform-the-digital-experiences-of-employees/


With the great resignation taking root across the globe and staff quitting in huge numbers, organizations must take immediate steps to reshape workplace culture, drive engagement, and provide a seamless digital employee experience (DEX) for all.

To drive engagement across the board, employers must determine the key elements that actively motivate their employees. This includes leadership and flexibility, and a big part of the puzzle is workplace technology.


The reality is that today’s hyper-connected workforce expects digital as standard, looking for instantaneous, accurate, and frictionless interactions regardless of whether they’re working from home or in the office.

But how can organizations optimize employee engagement? And most importantly, how to keep operations running in a world where the ‘work-from-anywhere’ workforce model is standard?


This is where IT Service Management (ITSM) comes into place. It can assist IT professionals and help with designing IT systems by implementing right technology and tools for service improvement.


According to a study conducted by Harvard Business Review Analytics Services, 82% of executives believe that the effectiveness of workplace technology impacts workers’ happiness at work. This demonstrates the importance of an effective ITSM platform to improve employee satisfaction.


Hence, employers must consider the power of ITSM – from breaking down silos and advancing workflows to improving productivity and enhancing user satisfaction.

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