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Best solution for QuickBooks payroll update error 12002

Best solution for QuickBooks payroll update error 12002

In this blog post, we will provide you with a comprehensive guide to tackle QuickBooks Payroll Update Error 12002 effectively. We will explore the common causes behind this error, discuss the symptoms you may encounter, and present a step-by-step troubleshooting process to help you resolve the issue and ensure seamless payroll updates.

Whether you are a business owner, a payroll manager, or an individual user facing QuickBooks Update Error 12002, this guide will equip you with the knowledge and strategies needed to overcome the obstacle and ensure accurate and timely payroll processing.

What could be the reason for QB error code 12002?

Let's delve into the details and learn how to resolve QuickBooks Update Error 12002 efficiently, so you can continue smoothly managing your payroll with confidence. But before that, this is of utmost importance.

  • Poor or unstable internet connection can prevent QuickBooks from establishing a secure connection with the server to download payroll updates. This can be caused by network interruptions, incorrect network settings, or problems with the modem or router.
  • The firewall or security software on your computer may be blocking QuickBooks from accessing the internet to download updates. Sometimes, these security settings may incorrectly identify QuickBooks as a threat and restrict its network connection.
  • QuickBooks relies on Internet Explorer as the underlying browser component for various online operations, including payroll updates.
  • Some network configurations or internet service providers may have restrictions or limitations that prevent QuickBooks from connecting to the server for payroll updates.
  • Incorrect system date and time settings on your computer can sometimes cause QuickBooks Payroll Update Error 12002.

Solution: Try authenticating your internet network connection

By authenticating the internet network connection and applying these steps, you can potentially fix QuickBooks Payroll Update Error 12002. Here is how you can execute this solution for good!

  • Ensure that your internet connection is stable and working properly. Try accessing other websites or online services to verify the connectivity. 
  • If you encounter issues with your internet connection, contact your internet service provider for assistance.
  • Review your firewall and security software settings to ensure that they are not blocking QuickBooks from accessing the internet. 
  • Add QuickBooks as an exception to the firewall or temporarily disable the firewall to check if it resolves the issue. 
  • Consult your firewall or security software documentation for specific instructions on how to make these changes.
  • QuickBooks relies on Internet Explorer settings for certain online operations, including payroll updates. 
  • Open Internet Explorer and go to the "Tools" menu. From there, select "Internet Options." In the Internet Options window, go to the "Advanced" tab and ensure that the SSL and TLS settings are enabled. 
  • Additionally, check the proxy settings to make sure they are properly configured or disabled if not required.
  • In Internet Explorer, go to the "General" tab in the Internet Options window. 
  • Under the "Browsing history" section, click on the "Delete" button. 
  • Select the checkboxes for "Temporary Internet files and website files" and "Cookies and website data." 
  • Click on "Delete" to remove these temporary files.
  • Incorrect system date and time settings can sometimes cause authentication issues when connecting to the server for updates. 
  • Ensure that the date and time on your computer are set correctly. If necessary, synchronize your computer's clock with an internet time server.
  • After making any changes to settings, restart your computer and relaunch QuickBooks. 
  • Attempt to download the payroll updates again to see if the error is resolved.

you may also read -: How to fix QuickBooks data migration Service


QuickBooks Payroll Update Error 12002 can be caused by various factors, such as network connectivity issues, firewall restrictions, or problems with the system configuration. Resolving this error requires a systematic approach to identify the root cause and implement the appropriate solutions.

If this solution doesn’t help, you can contact our team on +1(855)-738-0359 and one of our tech team members will be there to help you out. 

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