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Your Comprehensive Guide to Troubleshooting QuickBooks Error 12157

Elena James
Your Comprehensive Guide to Troubleshooting QuickBooks Error 12157

Your Comprehensive Guide to Troubleshooting QuickBooks Error 12157

QuickBooks Error 12157

QuickBooks is a widely used accounting software that helps businesses manage their financial operations effectively. However, like any other software, QuickBooks can also encounter errors. One such error that users may come across is Error 12157. This error code indicates a problem with the system's internet connectivity, preventing QuickBooks from updating or accessing certain administrative actions.

In this comprehensive guide, we will explore the possible causes of QuickBooks Error 12157 and provide you with step-by-step instructions on how to fix it. By following these troubleshooting techniques, you will be able to resolve the error and continue using QuickBooks without any interruptions.

How to fix Error 12157 in QuickBooks

Before proceeding with the troubleshooting steps, it is important to ensure that you have a stable internet connection. A weak or unstable connection can cause errors while working with online-based applications like QuickBooks. Once you have confirmed a stable connection, you can follow the steps outlined below to resolve Error 12157 in QuickBooks.

Step 1: Update QuickBooks to the Latest Release

1. Open QuickBooks and go to the Help menu.

2. Select Update QuickBooks.

3. Click on Update Now.

4. Checkmark Reset Update box to clear any previous update downloads.

5. Click on Get Updates to start the update process.

6. Once the update is complete, restart QuickBooks and check if the error persists.

Step 2: Configure Firewall and Security Settings

1. Press Windows + R on your keyboard to open the Run dialog box.

2. Type control panel and press Enter to open the Control Panel.

3. Go to System and Security, then click on Windows Defender Firewall.

4. On the left panel, click on Allow an app or feature through Windows Defender Firewall.

5. Click on Change Settings and look for QuickBooks in the list.

6. Ensure that both Private and Public checkboxes are selected for QuickBooks.

7. Save the changes and restart your computer.

Step 3: Configure Internet Explorer Settings

1. Open Internet Explorer on your computer.

2. Click on the Gear icon in the top right corner and select Internet Options.

3. Go to the Advanced tab and scroll down to the Security section.

4. Ensure that both SSL 2.0 and SSL 3.0 checkboxes are selected.

5. Click on Apply and then OK to save the changes.

6. Restart your computer and try running QuickBooks again.

Step 4: Run QuickBooks in Safe Mode

1. Close QuickBooks and any other open programs.

2. Press Ctrl + Shift + Esc on your keyboard to open the Task Manager.

3. Go to the Processes tab and look for any QuickBooks-related processes.

4. Select each QuickBooks process and click on End Task.

5. Press Windows + R on your keyboard to open the Run dialog box.

6. Type msconfig and press Enter to open the System Configuration window.

7. Go to the Boot tab and check the Safe boot option.

8. Click on Apply and then OK to save the changes.

9. Restart your computer and run QuickBooks to see if the error is resolved.

Step 5: Contact QuickBooks Support

If the above steps do not resolve QuickBooks Error 12157, it is recommended to reach out to QuickBooks support for further assistance. They have trained professionals who can diagnose and resolve complex issues related to QuickBooks. Provide them with detailed information about the error and the steps you have already taken to troubleshoot it. They will guide you through the troubleshooting process and help you resolve the error in a timely manner.


QuickBooks Error 12157 can be frustrating, but with the help of this comprehensive guide, you should be able to troubleshoot and resolve the issue effectively. Remember to always keep your QuickBooks software up to date and ensure a stable internet connection for seamless usage. By following the troubleshooting steps outlined above, you can ensure that your accounting operations in QuickBooks remain uninterrupted and error-free.

You may also read: How to Fix QuickBooks Event ID Log Error 4 on Windows?

Elena James
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