Virtual phone numbers are gaining traction among all customer-centric businesses. In fact, the virtual call center agent workforce is expected to grow by 60% by the end of 2024.
Virtual phone number services also provide a variety of options, from call handling and routing to international calling capabilities. These features can assist businesses in improving their communication strategies.
However, are you sure you know how to select the appropriate virtual phone number provider from the options available on the market? In this article, you can explore the essential factors to know when deciding on the best virtual number service provider for your business.
Factors you need to consider when choosing a virtual number provider:
Set up costs
Did you know that top-tier virtual number service providers offer installation services for free? They typically charge reasonable fees once you begin using their virtual number services.
You might incur charges based on calling minutes, team volume, or a monthly fee billed at the end of each payment cycle.
It's essential to review virtual number providers' pricing models. As you assess your options, you can also review the information provided on their websites or during demos with sales representatives from various vendors.
Analytics and reporting insights
Once more, it hinges on whether the vendor includes analytics and other advanced insights-based capabilities in their featured package, either provided for free or through a subscription.
You can assess providers for virtual number India according to the depth of analytics offered and their support for advanced self-service automation dashboards
.
Call management
Forwarding, screening, blocking, masking, and simultaneous calling capabilities are key considerations when choosing a provider for virtual number services.
Your choice should enable your agents to place inbound and outbound calls to both domestic and international numbers via the web, mobile app, or video conferencing devices.
Did you know that 73% of customers say they prefer companies that value their time? So, focus on call quality when selecting a virtual number provider.
Call quality
Prioritizing call quality is essential to enhance customer satisfaction and increase Customer Lifetime Value (CLV) through your contact center operations using virtual number services.
Review multiple online review platforms and testimonials, and schedule a demo with the platform to evaluate virtual number service providers' performance in call quality reports.
Additionally, consider requesting pilot calls or a free trial package to determine how their virtual number services integrate into your current business model.
AI, automation, and customer service
Do you know around 95% of customer support will use sentiment analysis by 2025? This is why you should choose AI features for video calling, transcription, and scripting.
Auto-attendant, chatbot calling, and conversational AI integrated with your VoIP, IVR, and omnichannel communication touchpoints are very useful features in customer support.
A review of the top virtual number service providers in India
Knowlarity:
Knowlarity continues to be India's best virtual number service provider, offering a range of cloud telephony solutions tailored to the Indian market.
With features like virtual numbers, IVR systems, call routing, and call recording, Knowlarity caters to the communication needs of businesses across various sectors in India.
Its platform is known for its reliability, scalability, and ease of use, making it a preferred choice for businesses of all sizes, from startups to enterprises.
Exotel:
Exotel is another prominent player in the Indian virtual number service market, offering cloud communication solutions designed to enhance customer engagement and operational efficiency.
Its platform provides features such as virtual numbers, IVR systems, SMS services, and call analytics, empowering businesses to deliver seamless communication experiences.
Exotel's focus on innovation and customer satisfaction has helped it build a strong presence in India. It serves a diverse clientele that includes the e-commerce, healthcare, and hospitality sectors.
MyOperator:
MyOperator is India's leading cloud-based call management system provider. It offers virtual number services, call tracking and reporting tools.
It is a user-friendly platform and ideal for businesses looking to improve their customer service operations.
MyOperator's customizable solutions cater to the specific needs of businesses across various industries, including retail, real estate, and education.
The company's emphasis on affordability and ease of implementation has helped it gain popularity among small and medium-sized enterprises (SMEs) in India.
Final thoughts
If you are aiming to excel in customer support in today’s digital era, virtual Indian number service providers should be your essential support system. Regardless of the scale of your company, seamless access to virtual telephone numbers enhances the image and reputation of your business.
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