Why has VPN stopped connecting on your computer, phone, or tablet? How to fix connection dropouts and other issues.

Why can’t you connect to VPN and how to resolve connection issues

According to statistics, Russia has taken the second place in the world in terms of VPN downloads.

VPN (Virtual Private Network) is a technology that allows creating a secure connection between two or more devices through a public network such as the internet. VPN encrypts data transmitted between devices, ensuring confidentiality and protection from unauthorized access. VPN also allows bypassing geographical restrictions and gaining access to blocked websites and services.

More and more people use the internet for work, communication, and entertainment, while the issue of security and privacy becomes increasingly relevant. However, sometimes there are problems with connecting to VPN, which can be caused by various reasons.

Why might a VPN not work?

A VPN connection is established, but data is not being transmitted

One of the key factors affecting the performance of a VPN is the popularity of the service being used. Many companies providing VPN services aim to make a profit, so they may cut costs by reducing the number of servers and internet bandwidth, serving too many users.

This can result in slower internet speeds. Additionally, we would not recommend using free VPN services as they may provide access to your personal data and encryption keys, or trade your personal information and network usage statistics.

The connection is established by IP address, but not by name

The connection is established by IP address, but not by name.

One of the most complex errors you can encounter while working on the internet is the inability to open a specific website, even if it is accessible to other users. In such a situation, you can try entering the IP address of the website in the browser’s address bar instead of its name.

If you were able to open the site using the IP address, then most likely the issue is related to DNS. Check which DNS settings are configured on your computer. However, to correctly find and change DNS settings, an average user should seek help from a specialist.

Programs restrict VPN operation

Firewalls and antivirus software may automatically block VPN connections. In this case, it is recommended to temporarily disable these programs. If that does not help, try adding the VPN client to the exceptions in the firewall and antivirus software, as well as unblocking ports.

To do this on your computer, go to “Start” — “Control Panel”, select “Windows Firewall”, then go to the “Exceptions” tab, click “Add program”, and save the changes. (present the text as an INSTRUCTION on an image)

Router does not support VPN

If purchasing a new device is not planned in the near future, try searching online for updates for your router’s firmware. Alternatively, as another way to solve the problem, you can seek help from your provider’s hotline.

Not connecting to the local network

VPN may not work if your IP address is in the same range as the IP addresses of your local network.

To find out your computer’s IP address, you can go to “Start”, select “Run”, type “cmd” and press “Enter”. In the command prompt window that opens, type “ipconfig / all” and press “Enter” on the keyboard. Check the “IP Address” section and if your IP address matches the range of IP addresses in the local network, you will need to change the settings of your home router. (present the text as an INSTRUCTION on an image)

Warning: changing router settings can be quite complex for the average user, so in case of encountering such a problem, we recommend seeking assistance from specialists.

What to do if the website is not found even with VPN?

If you have established a VPN connection but cannot find the desired website, make sure that:

1. You have selected the correct VPN server. Some VPN services offer servers in different countries, and if you have chosen a server in a country where the site is blocked, you will not be able to access it.
2. The website is not blocked in your country. Copyright infringement or political reasons may lead to website blocking, and certain sites may be blocked in specific countries for various reasons.
3. Your VPN is functioning correctly. Try opening another website that you know should work through VPN. If it does not open, you may have issues with your VPN connection.
4. Check your browser settings. Some browsers may block certain websites or require specific settings to access them.

If none of the above helps, try contacting the support of the VPN service to see if there are any issues on their end.

Where can you buy stable VPN services?

Finding a stable and fast VPN can be a challenging task. But with ZAMA, you can forget about any connection or VPN operation issues. Zama VPN provides fast and convenient internet access while guaranteeing security. By installing Zama on your smartphone, you can browse the internet without any time or speed restrictions.

We offer convenient registration and login methods through:

• email,
• appleId,
• googleId,
• QR-code.

With ZAMA, you can manage your sessions: connect up to 4 devices simultaneously and disconnect sessions from other devices if yours is the main one. Additionally, you will have access to a complete connection history if your login code is used by your acquaintances.

We also offer a premium subscription that includes 3 months of free usage until June 1st!

And of course, we care about user comfort and preferences: you can switch the app theme to light or dark mode and enjoy high speed thanks to the XLTS protocol, ensuring a stable connection.

Why does the VPN on mobile not connect or frequently disconnect?

If you are experiencing issues with connecting to a VPN on your mobile device, there are several possible reasons and solutions for this problem. Where to look to find the issue?

1. VPN settings. Make sure you have configured the VPN correctly on your device. If you are using a VPN app, ensure you have selected the right server and entered the correct connection details.
2. Internet connection. Your device must have a stable internet connection.
3. Security settings. Some VPN apps may block certain types of traffic or websites. Check the security settings of your VPN app and ensure you are not blocking necessary resources for the VPN to work.

What to do if all parameters are normal?

1. Restart your device. If all the above methods do not help, try restarting your device. This may help resolve some connection issues.
2. Contact support. Support specialists can help you troubleshoot the problem and restore the connection.

Why does the internet work poorly with VPN?

Using a VPN can affect the speed and quality of the internet (both mobile and Wi-Fi) as data passes through an additional server, which can slow down upload and download speeds. Additionally, some VPN providers may limit speeds for certain types of traffic or websites, leading to internet issues.

If you are experiencing internet problems after connecting to a VPN, try checking:

1. VPN settings. Make sure you have selected the correct server and entered the right connection details.
2. Internet speed. Check your internet speed without using a VPN and compare it with the speed when using a VPN. If the speed significantly decreases with a VPN, consider choosing another VPN provider or adjusting the VPN settings.
3. Security settings. Some VPN apps may block certain types of traffic or websites. Check the security settings of your VPN app and ensure you are not blocking necessary resources for the VPN to work.

Connection issues with VPN can be caused by various factors. However, Zama VPN strives to help its users resolve connection issues and avoid disruptions.

If you encounter problems connecting to a VPN, contact our support team — specialists will help you solve the problem and ensure a stable and secure internet connection.