In today's dynamic work environment, where remote working solutions are increasingly the norm, ensuring seamless communication remains paramount. A traditional phone system simply can't keep up with the demands of a distributed workforce. This is where a cloud-based phone system with advanced call routing features comes in, offering a powerful and flexible solution for businesses of all sizes.
The Challenge of Traditional Phone Systems:
VoIP remote working, often referred to as PBX (Private Branch Exchange), are tethered to physical hardware located in your office. This creates several hurdles when it comes to remote work:
- Limited Scalability: Adding new phone lines for remote workers can be a complex and costly endeavor.
- Location Dependence: Traditional systems are only accessible from the office network, hindering communication for remote employees.
- Maintenance Headaches: Maintaining on-site hardware requires technical expertise and can be a drain on resources.
Cloud-Based Phone Systems: A Breath of Fresh Air
Cloud based phone system, also known as VoIP (Voice over Internet Protocol), overcome these limitations. They leverage the power of the internet to deliver phone services, offering a wealth of benefits for businesses with remote teams:
- Remote Accessibility: Employees can use their personal devices (desktops, laptops, smartphones) to make and receive business calls from anywhere with an internet connection. This eliminates the need for expensive desk phones and ensures everyone stays connected.
- Scalability on Demand: Adding or removing phone lines is a breeze with a cloud-based system. You can easily scale your phone system up or down as your business grows or shrinks, without the hassle of hardware installation.
- Advanced Features: Cloud-based systems come packed with advanced features like:
- Automatic Call Distribution (ACD): Routes incoming calls to the most appropriate available agent based on pre-defined rules, ensuring faster response times and improved customer satisfaction.
- Interactive Voice Response (IVR): Provides callers with self-service options using pre-recorded menus, reducing the strain on your team.
- Call Forwarding and Hunt Groups: Ensures calls reach the right person, even if they're unavailable at their desk or on the phone.
The Power of Advanced Call Routing
Advanced call routing features are particularly beneficial for businesses with remote teams. Here's how they can elevate your communication:
- Skill-Based Routing: Route calls to the most qualified agent based on their skills and expertise, streamlining issue resolution.
- Time of Day Routing: Automatically direct calls during off-hours to a voicemail message, after-hours support team, or another designated location.
- Holiday Routing: Set up call routing specific to holidays or company closures, ensuring callers are informed and guided appropriately.
Conclusion
By adopting a cloud-based phone system with advanced call routing features, businesses can empower their remote workforce and enhance overall communication efficiency.
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The employees do not have to go through the turmoil of a soul-crushing commute of long hours; they need not tackle the traffic quagmire and a lot more.
Moreover, the ongoing global coronavirus pandemic has compelled businesses worldwide to go beyond their office buildings' walls as we see people working remotely more than they have ever before.Researches also back the benefits employees can have if they are working from home or a remote location.
Employees working remotely are wealthier, healthier, and have an improved work-life balance than the employees who go to the office.
Employees find it difficult to adjust to customized work locations, which can have an ill effect on their overall productivity as well.
In addition to his, business organizations expect the employees to put in the extra hours, which means more workload and effort from the worker's side.In this article, we will look at the issues of remote working with solutions so that your productivity and efficiency cease to recede.To better understand the problems, we can broadly divide the issues related to remote working into two categories.Challenges faced by business organizations (team) Challenges faced by employees (individual worker) Challenges of remote working for employersThe ongoing pandemic has forced business organizations to make haphazard changes in their work methods, and adjusting to these forced changes was tough.
It is easier when people belonging to different teams are in the same office as it would be easier for them to interact with each other during product development.
How managers can manage their team effectively who are working remotely during COVID-19?
Here in this video, we have shared 5 useful tips that will help you.
Watch this video for more details.Watch this video:
If we talk about perks and benefits of employees in remote working, they are able to save the money they spend while working from the office.
For example, they don’t spend their money on food and accommodation while working from home.
Schedule video conferencing meetings and allow them to raise any query regarding working from home.
Provide your valuable feedback honestlyThis is also a great way to increase engagement with remote employees.
If we talk about team collaboration software, you can go with Zoho Connect.
Provide some flexibility to your employeesWhile working from home, your employees have other responsibilities like taking care of family and children apart from office jobs.
