When the Guardian published leaked documents showing how Facebook's army of content moderators are trained, two things struck me. First, the huge scale of the problem - 6.5 million complaints a week just about fake accounts.And then the impossibly thin line the moderators have to tread between the demands of free speech and the need to purge the network of content which will offend millions of its users.But Professor Sarah Roberts tells us not to feel too bad for Facebook and other social networks - after all their businesses are all about getting users to post more and more content
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