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Why It’s Essential To Employ Testing Tools On Interactive Voice Response Software

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Syed Qasim

Interactive voice response software are basically used by the multinational firms all across the globe to perfectly interact with humans through the use of voice and DTMF. Financial organizations, management firms and mobile shop owner use IVR software to maintain the overall quality of their services. Quality assurance of these software is really essential and it must have to be carried out by engaging a software QA consulting firm having years of experience in quality assurance and resourceful test analysis. Checking out the quality with the help of a software testing company can restrain perfection in results for a long lasting time.  Some of the best top rated IVR software are…

  • Plum
  • VoiceGuide IVR
  • Kixie PowerCall
  • FluentStream Call Center
  • Aspect Zipwire
  • X5 Cloud Contact Center
  • Sharpen
  • Augutech Predictive Dialer

Performance Testing For IVR Software

Performance test analysis of IVR software can help to assure overall performance quality and accuracy in performance. Performance testing of any voice response software can really assure the quality at the time of heavy workload. Performance test analysis of any IVR software have to be carried out without any significant lapse of time otherwise these software will become the victim of performance bugs and vulnerabilities. Software QA consulting  firms out there use the following process to assure quality of their IT products through performance testing.

  • Assessing the business requirements to start performance testing
  • Reviewing out the application features to ensure quality
  • Planning and strategizing the performance testing process
  • Creation of test scenarios and test data
  • Execution of test scenarios and recording of outcomes
  • Analysis of results and Reporting of recommendations

It’s the responsibility of development team engaged in the creation of any IVR software to hire an independent software testing company in order to achieve quality for a significant time period.  Persistency in the employment of quality assurance tools is a key to achieve desired performance benefits.  Software QA consulting firms use the above mentioned performance analysis process to assure quality in a reliable fashion. Performance testing will not help them to assure performance at the time of heavy loads of work, but as well as help to make a significant decrease in their test analysis cost. The more they will be consistent in testing, the better they will be able to assure performance.

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