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The outbound calling system automatically dialing from a list of telephone numbers is referred to Predictive Dialer.
Predictive Dialers call numbers automatically help agents screen for busy signals, voicemail, no-answers and disconnected numbers like other types of autodialers.
Other than automatic dialers, what sets predictive dialers?
When human agents will be available to make the next call, their ability to utilize call metrics to predict the moment will be done.