While automation is certainly a buzzword for businesses that envision scaling up, RPA (Robotic Process Automation) and BPA (Business Process Automation) do seem to confuse entrepreneurs more often than not.
Differences are not apparent but real, and in fact, robotic process automation companies will help you understand this before you even adopt RPA.
As startups, small and medium businesses as well as enterprises adopt a vision that is increasingly customer-centric, business process automation and robotic process automation companies step forth to provide sounder automation, deeper insights and better stratgizing to customer-centric enterprises.
While hiring the services of an RPA company is a wise decision, the decision applies to only a certain type of your business processes.
Whereas BPM aims to identify and optimize the all the processes that make any business better on the whole, RPA only pertains to the optimization (through software) of those processes which mimic human activities that are repetitive in task and do not require much human discretion.
There processes are labor-intensive, are repeated several times during the day, and are highly transactional.
