In the fast-paced world of digital marketing, speed reigns supreme. It’s all about how fast you can get the right content to the social media-savvy audiences. So why then is customer service still lagging behind?
Research shows that the average response time for customer service request on social media is 10 hours, while email responses take even longer with an average wait time of over 12 hours! This is clearly unacceptable in this day and age and inevitably cause you to lose customers. How, then, can you respond to your customers almost instantaneously? The answer is simple: use live chat!
Live chat software enables you to engage in real-time conversations with your customers while they’re browsing your website. It’s not only quick and convenient for you, but your customers will absolutely love it. In fact, up to 33% of customers now expect to see live chat offered on every website. This isn’t surprising when you consider the fact that live chat is actually 100x faster than any other digital service channel.
The most obvious benefit of using live chat on your website is the potential to increase sales and conversions. According to The American Marketing Association, B2B companies who use live chat see a 20% increase in conversions, on average. But that’s not all! A report by eMarketer that looked into the impact of live chat on consumers found that 35% more people made a purchase online after using live chat.
Prospects and customers visiting your website will naturally have questions about your product or service. What makes live chat so powerful is that it allows you to answer these immediately – while the potential buyer is still on your website. In other words, this useful tool gives you the chance to hold your buyers by the hand and help them overcome any reservations about making a purchase. It’s pretty much like having a sales assistant on standby, live on your website!
Live chat can also help you reduce customer service expenses. It’s a well-known fact that delivering excellent customer services comes at a cost. This is because in traditional call centres, a customer service agent will typically handle both phone and email requests. But, only one at a time!
Research by Telus International shows that live chat can change all that since it allows agents to engage in as many as six simultaneous chats. Being able to handle several customer calls at once means that you won’t need as many people in your customer service team as you would with a traditional call centre. To put it simply, live chat is more than 50% cheaper than handling phone calls.
Introducing live chat to your website has also been shown to build trust with buyers. Since it’s difficult to establish a genuine rapport with customers online, potential buyers will naturally be sceptical of buying things from people they don’t know. With live chat, however, you can have a direct conversation with your buyer and close the gap between online and offline purchases.
These are just some of the benefits of using live chat. To find out more, take a look at this infographic by The Website Group.
Live chat support is one of the most dynamic ways to communicate with your customers.
Live chat is the best way to go beyond your customer’s expectations and improve customer experience when communicating with them.
Two people can send private text messages to each other.
Visitors to your website can engage with your company by asking questions with an agent who could be sitting anywhere in the world.
Benefits of Live Chat Support Live chat has many benefits: Increases Customer Satisfaction: Customers prefer using live chat over other ways of getting support.
Customers can also share their screens with agents to help them better understand the issues.
They even provide solutions for home appliances, TV, smart wearable and home theatre.
We help our customers in setup, installation, repair, uninstallation, replacement, damage and other issues.
Your dishwasher malfunctioning, PC hanging, air conditioner not cooling, or is it your electric cooktop/range that is flawed?
Our complete focus on prompt solutions with on-the-spot resolution at home and office offer the best on-time resolution, which would otherwise cost heavily if done on our own with hired technicians.
Best Buy Chat With an Agent Geek chat provides a Money-Back program when your problem doesn’t get solved.
You’ll find our staff to be knowledgeable, friendly, and responsive.
Here are five easy steps that can help you become a better marketer:Understand your product and audience.
There is no better way to fail as a marketer than not to understand either your offering or audience.Every marketer who wants to improve themselves and their results needs to keep in mind the importance of the business’s target audience.
Once you have your marketing bearings straight, you can then move on to finding and implementing strategies and methods that have a real impact.
You can have some growth without innovation, but depending on the industry, you might not be able to sustain that growth without innovating.This is as much true for marketers as it is for product designers and developers.When crafting a strategy, you will need to incorporate components that make it progressive and innovative.
If done incorrectly or without proper planning and execution, you might end up alienating your audience instead of appealing to them.Some parts of your strategy might not work out best for your particular brand, and you cannot do anything about it apart from count your losses and move forward.
But even before you do that, you should identify what you hope to achieve by using those tools.Read up on the kind of results and outcomes you wish to have after using a tool.
It is the best way to answer questions, while business gains more leads and builds trust with customers.
It assists your customers through the purchase, solves their queries and guides them to checkout.
Live chat allows you to instantly interact with your customers and provide the solution to the customer's query and increases the possibility of making the purchase.
Cuts Support CostsLive chat can lower your customer service cost as compared to phone and email services.
Pre-chat Survey Customers visit the website and go if they didn’t receive the solution they want.
So it becomes important to identify returning customers.
With the advent of technological era, everybody wants to have the best experience without spending a lot of time and money.
Nowadays, almost every business tries to promote their products online, businesses are launching websites to get more traffic to increase their sales.
In today’s age where competition is at its peak, the goal of every business is toIncrease brand identityAttract customersGenerate incomeThese goals can be achieved easily by making well-organized and well-designed websites.
When it comes to engaging the online users, beautiful graphic designs and solid content are not the only things that can make the user happy or satisfied.
User experience is one of the important things that businesses need to consider after launching a website or designing apps for mobile and desktop users.UX (User experience) The primary goal of your website is to provide the best user experience to users so that they leave your page happily and recommend your website to their friends and family.
UX development mainly focuses on adding all the important elements in an application to increase the traffic.UI (User Interface)UI focuses on the presentation of a website to entice customers.
