

Today’s B2B buyer’s journey typically is:
Awareness > Interest > Consideration > Evaluation > Decision > Relationship
Even though the journey still begins at awareness, in the era of online products and subscription businesses, the sale is not the end of the buyer’s journey. It’s the beginning of a customer relationship. For retention, referrals, cross-sell and up-sell purposes, you need to keep them engaged in your product long after the sale is made.
To achieve this, you need to actively map your content to your customer’s journey — giving them what they need, where they are. Here’s how you might do that.





