Just like any industry, if you want to introduce a new Technology Dealership, then you need to see where the industry is going. Identify the latest trends. What type of technologies are other dealerships incorporating to make operations run smoother and also boost the customer experience? This research should take place on a local and national scale to keep up with all forms of competition and provide your customers with an even better service.
Every business is different and every customer base is different. Your customers might prefer to keep things old school by going to the dealer for all their wants, needs, and information. Or your customers might want the ability to start and finish the car-buying journey on your website. They might value 24/7 availability. They might want to reach you by phone, message, email, or other channels.