Forrester (Nasdaq: FORR) today added a new predictive capability to its FeedbackNow® solution to enable businesses to proactively anticipate customer experience (CX) issues before they occur. Equipped with powerful analytics, FeedbackNow allows businesses to collect critical real-time CX feedback at the point of experience so they can act where and when it matters. According to Forrester, more than 60% of customer experience professionals say their businesses lack closed-loop processes for CX feedback — an important lever to build customer goodwill and engender long-term brand loyalty.
COVID-19 Impact Analysis on Customer Experience Management Market report published by Value Market Research provides a detailed market analysis comprising market size, share, value, growth and trends for the period 2019-2027.
The report encompasses data regarding market share and recent developments by key players.
Moreover, this market report also covers regional and country markets in detail.The research report also covers the comprehensive profiles of the key players in the market and an in-depth view of the competitive landscape worldwide.
The major players in the Customer Experience Management include Avaya Inc., Adobe Genesys, IBM, Oracle, Open Text Corporation, Verint, SAP SE..
This section includes a holistic view of the competitive landscape that includes various strategic developments such as key mergers & acquisitions, future capacities, partnerships, financial overviews, collaborations, new product developments, new product launches, and other developments.Get more information on "Global Customer Experience Management Research Report" by requesting FREE Sample Copy at https://www.valuemarketresearch.com/contact/customer-experience-management-market/download-sampleMarket SegmentationThe broad Customer Experience Management has been sub-grouped into the Analytical Tools, TouchPoint Type, Deployment, End-User and Region.
The report studies these subsets with respect to the geographical segmentation.