CX expert ZENVIA announces agreement to acquire Movidesk

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CX expert ZENVIA announces agreement to acquire Movidesk

ZENVIA Inc. (“ZENVIA” or “Company”) (NASDAQ: ZENV), a customer experience communications platform that empowers businesses to create unique journeys for their end-customers along their life cycle, announced to the market today the signing of definitive contracts for the acquisition of Movidesk, recognized as the best customer service and service desk software in Brazil by B2B Stack portal. The operation is in line with the Company’s strategy announced during its IPO last July.

This transaction will be ZENVIA’s 10^th acquisition in its history and its second one announced since the IPO. The first acquisition, announced in November, was SenseData, a leading Brazilian Customer Success Management platform.

“Movidesk’s acquisition will be very synergistic and fully aligned with our value offer. It takes us from enabling communications and conversations to now enabling complete journeys for our clients’ end-consumers through multiple channels along their relationship cycle. By centralizing customer channels, automating processes, and generating productivity for the team, Movidesk brings support intelligence and metrics to ZENVIA’s communication platform and delivers an end-to-end customer journey,” explained Cassio Bobsin, ZENVIA’s CEO.

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The report encompasses data regarding market share and recent developments by key players.

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