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AI for Customer Service: What is Real?

vijay purohit
AI for Customer Service: What is Real?

AI is swiftly disrupting the customer service space with its massive power to multi-task and quick-respond with automated queries. By limiting research time and offering considerable action plans, AI-assisted automation of customer service platforms can generate responses with accuracy and speed that humans can’t deliver.

According to the Forrester report on customer service trends, we have already stepped into the era of automated, smarter and more strategic customer service. Individuals will appreciate preemptive actions delivered by intelligent agents fuelled with artificial intelligence.

AI for customer service will not only make self-service interfaces more intuitive and economical, but its intelligence will help anticipate specific customer needs learning from their contexts, previous chat history and preferences. AI integrated system will capture infinite online data in order to:

  • Identify customer issues
  • Process and learn from gathered information
  • Define customer behavior pattern
  • Determine their frequent decisions and preferences
  • Respond with solutions and suitable products
  • Prompt with proactive alert messages
  • Suggest personalized offers and discounts
  • Offer real-time support (FAQs, help blogs, reports)
  • Resolve issues before they arrive
  • Minimize customer abandonment rate and complaints

With such wide scope of intelligent assistance and pre-emptive recommendations, companies will leave behind rich customer experience.

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vijay purohit
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