Best NDR Management System for eCommerce (Non Delivery Report)

Best NDR Management System for E-commerce (Non Delivery Report)

There are several NDR management systems popular with online businesses. While the fundamentals of these systems are mostly similar, some of them provide a number of extra features which are of great help. Listing these systems is rather easy; choosing the best one is a much more difficult thing to do! That said, many of the most prominent names in E-commerce choose to rely on ClickPost. It is a logistics intelligence platform designed to help online businesses automate most of their major operations while helping them maintain memorable post-purchase experiences for their customers.

It is almost impossible to identify the best NDR management system for E-commerce as there are so many different viewpoints. But it can be safely assumed that ClickPost is the closest to being the most ideal, viable and business-friendly NDR management system. 

This is not a sweeping statement, however. ClickPost is universally accepted for its strengths as a logistics intelligence provider. Here are some reasons why it comes very close to being the best software provider in this domain.

Why ClickPost?

More than 150 major E-commerce players rely on ClickPost’s NDR management system. These companies have realised that ClickPost offers the best value-for-money service for their businesses. Some of the pros that ClickPost offers are the following:

Why was the NDR generated?

ClickPost provides an API which has integrations with most leading courier companies and carriers. These delivery giants also include some of the best-known names in last-mile logistics. As soon as a Non Delivery Report is generated, the ‘why’ portion is identified. ClickPost’s AI-enabled engine automatically categorizes these reports based on the reason. Items are then earmarked for ‘Delivery rescheduled’, ‘Address issues’ and so on. Based on these, carriers can take further action. The entire process involves zero manual intervention.

Class-leading customer communications

NDR resolutions start with contacting customers. ClickPost does this using automated communications sent over emails, WhatsApp messages, or the plain old SMS. IVRS is also available. Once contact is established, the delivery rescheduling part becomes much more manageable. All such communications are shared with the carriers in question.

Perhaps the best part is that ClickPost’s system is designed to seek issue-specific responses. Such bespoke approaches cut down on turnaround time and help maintain contact with the customer at all times. 

One single NDR portal for an integrated approach

E-commerce businesses can access ClickPost’s unified NDR management portal where they can get real-time data and pass along instructions to their carrier partners, if any. Businesses can use AWB(Airway Bill), reference or even the phone numbers of the customers to access the state of their deliveries at a certain point in time. 

ClickPost’s approach to solving evolving E-commerce problems uses the latest technologies and is designed to reduce RTOs significantly. Shipping Net Promoter Score or NPS stats have witnessed increases by over 40% as well. 

Lastly, ClickPost’s clients have reported stunning increases in ROI(Return on Investment) over the years. These are just some of the reasons why it is Asia’s leading logistics platform for E-commerce!