Communication is the most important and the most used of all skills in the hospitality and tourism industry. Managers spend the largest portion of their time in verbal or written communications with their employees or outside parties. Other staff member communicates among themselves, as well as their managers, front-line employees suppliers, and so on; to give and receive the information they need to perform their jobs.
Communication has been recognized as the means by which both and people and the organization survive. When human beings lack the ability to cope with life, the source of the problem is often a lack of appropriate information. Incomplete and unorganized information places a heavy strain on the ability of people to make sense out of their existence. Their performance of a job depends on having necessary information, having the skills to do a job depends on the quality of communication during the skills acquisition period.
Learn the skills of communication at Heritage Institute Of Hotel and Tourism:
The importance to master verbal and nonverbal communication
Most people believe that speech is our main form of communication. In reality, oral communication is a fairly recent development in the history of human evolution. Per definition verbal communication is the sharing of information between a sender and a receiver by way of speech. It is vital that when communicating the message hotel businesses and employees are sending is understood in the way that it was intended and that communication is not distorted.
But before speech was developed, humans relied on body language and sounds to transport attitude, emotions, and feelings. Nowadays, nonverbal communication, which includes body language, the use of personal space, facial expressions and still makes up approximately 65 percent of our communications.
While verbal communication is often used to carry facts and data, nonverbal communication articulates our physical, mental, or emotional states of hotel or restaurant customers. Hospitality is a highly interactive and people-focused business and it is therefore important for hotel managers and staff to master both ways of communication.
Visit Us:- https://www.hihtworld.com/agra/blog/communication-in-the-hospitality-and-tourism-industry/
Sunder Deep College of Hotel Management is best college for hotel management certificate courses and bachelor degree courses.
It is one of top NCHMCT colleges in Ghaziabad which provides 100% placement record along with advanced learning techniques.
Best IHM college in Ghaziabad offers BHMCT, B.Sc.
HHA and diploma in food & beverage services.
To know more about this top hotel management colleges in UP visit our website.
