Businesses have been able to transcend boundaries with the emergence of multinational corporations around the world. These massive operations require a reliable and adaptable communication system.
Knowlarity's cloud telephony provides effective solutions to problems with collaboration and communication in every area of your business. One such answer is a virtual number, which enables constant communication with all of your stakeholders from any location in the world.
Let's delve into the specifics of how virtual number works with Knowlarity's cloud telephony and how it can benefit your business:
What is a Virtual Number?
A virtual phone number is a phone number that can handle unlimited concurrent calls, and it is not physically connected to any network. Performance tracking and monitoring are also possible for calls that land on a virtual number.
The physical telephone line in your office is no longer necessary. A virtual number can be used the same way you would use a real phone to make and receive calls. The same number can be used for communication between your incoming teams and remote/field agents.
Features of Virtual Numbers on Knowlarity's Cloud Telephony
● IVR (Interactive Voice Response)
With IVR, callers are greeted by an automatic pre-recorded message that is stored in cloud telephony. They are then given access to a menu that may be navigated via the keypad.
As it guides customers throughout their journey with little human intervention, it has become a very popular tool for organizations.
● Call Recordings
Verbal conflicts with agents and customers are usually a consequence of miscommunication. In these situations, call recordings that can be saved in cloud telephony can provide both parties with a source of transparency.
Anyone can access these recordings through the dashboard to raise their level of customer service.
● Concurrent Calls
Concurrent calls are the total number of customer calls that users are permitted to take at once. Concurrent calls can have a minimum number of calls at the same time and can have a maximum number of calls.
You may ensure that the user never misses a business call by enabling concurrent calls in a higher mode. All customer calls will be promptly returned, and you will maintain a high level of customer response and increase your productivity.
● International Numbers
Virtual numbers, which serve more as a pass-through service than a real number, are frequently used to forward calls to businesses. In this situation, an international number would enable you to communicate with clients abroad without having to alter your primary method of communication.
You will make it simple for clients from all over the world to contact you by using a virtual number. The main benefit of this method is to be able to connect with people around the world.
● Multi-language Support
With virtual number india, IVR customizations for English, Hindi and regional messages are available for automated calling campaigns. More support requests from customers who don't speak English can be quickly resolved with this multilingual support. Your product ultimately finds a home in new market. More potential consumers can be found if you can communicate in more languages.
● Contact Routing
Call routing is the procedure of placing live phone calls in a queue and distributing them to suitable departments or agents. It is done in accordance with previously specified rules and criteria.
These rules can be based on the actions of both the client and the agent. It can include standard routing considerations like the reason for the customer's call or the length of time an agent has gone between calls.
Benefits of Knowlarity’s Cloud Telephony Virtual Numbers
● More Conversion Rate
Track each incoming and outgoing call that has a possible business opportunity and take action immediately to increase conversion.
● Find Quality Leads
To lower the churn rate and provide simplified client engagement, simply classify and nurture all qualified prospects.
● Being Omnipresent
Forward customer calls to the mobile number of agents and landlines to manage business calls.
● Number Masking
With a virtual phone number, you can use number masking, which hides client and agent information that can guarantee privacy.
● Increasing Operational Effectiveness
You can never miss a lead again by routing customer calls to the appropriate agents based on availability, caller history, and location.
Final Thoughts
Knowlarity's cloud telephony can help you increase the customer experience, which can enhance your business. Connectivity and support is the best part, and Knowlarity's team is very efficient and offers quick support. You will definitely enjoy the services at an affordable price.
