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Jennifer Martin
Remote Hands Services

It encompasses activities such as cabling security, port number verification, viewing or reporting signs on equipment, rudimentary environment observation, and server reboots. These duties are completed remotely, with the client not needing to visit the colocation center. These services are typically included in the agreement with the chosen colocation site.

 

When leasing space from a site far from their actual location, IT administrators typically consider remote hands services. This enables them to administer their data center without sending technical personnel to the colocation facility.

 

Remote hands services also enable you to manage IT activities that fail in the middle of the night or on holidays. Support issues usually occur when we least expect them. Remote Hands services can be provided 24 hours a day, seven days a week, even when no one from your IT department is available.

 

Remote Hands services are typically tailored to each colocation facility. To give you an idea, below are some of the conventional duties covered by remote hands services:

 

●      Network cable relocation or protection

●      Configuration of a network router and switch

●      Server restarts and refreshes

●      Hardware and software upgrades or installations

●      Cycling for energy

●      Inventory control and labeling

●      Taking care of shipping and receiving requests

●      Equipment performance reporting

 

Remote Hands services frequently involve colocation providers' initial support services. These often involve limited remote IT support. Depending on the demands of the company, simple actions such as cycling a server's power, monitoring the status of an indicator light, and reporting the status back to the customer are accomplished.

 

Servers and internet services are not aware of the passage of time. They don't wait until it's convenient for you to have a problem, therefore it appears that the IT version of Murphy's Law states that any and all troubles in your IT environment will arise in the middle of the night. Remote hands data center services at co-located data centers, on the other hand, often provide 24/7 hour support, 365 days a year. There is usually an SLA involved, which implies that the data center is contractually bound to begin working on your break-fix issues within a certain amount of time.

 

Data centers are better geared to manage 24-hour assistance. Businesses must either design an on-call schedule or hire more personnel to provide that degree of in-house support. It makes more sense for firms to use these remote hands services for break-fix activities.


One of the most crucial things to understand about remote hands is that, although some colocation providers let their clients utilize them as a service, others require it. This enables the colocation provider to limit physical access to the data center, enhancing data center security.


Make sure the colocation provider offers a remote hands solution before a firm decides to lease data center space from them. The colocation customer may concentrate on internal duties within their own company and avoid sending their own technical personnel to a colocation site by having access to remote hands.


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