Client Overview
A leading U.S.-based investment bank with a global footprint, serving clients across major financial hubs.
Business Challenge
The client was facing a mounting backlog in their Know Your Customer (KYC) review process, stemming from delays in the previous year. This posed serious risks of non-compliance with regulatory deadlines and increased operational strain. With the volume of pending reviews growing rapidly, the internal team lacked the capacity to scale efficiently.
To bridge the gap, the client identified an urgent need for 124 additional full-time equivalents (FTEs) to manage and expedite KYC reviews—without compromising on quality or compliance.
Our Solution: Scalable KYC Operations Across Three Continents
To meet the client’s urgent need, eClerx implemented a comprehensive and scalable solution to expand KYC operations across three key regions: Singapore, London, and the United States.
🔹 Rapid Talent Deployment
We swiftly hired and trained 124 skilled KYC analysts:
To ensure continuity and resilience, we also maintained a ready bench of trained analysts to manage attrition and provide uninterrupted delivery.
🔹 Standardized, Client-Specific Training
We developed and delivered a custom training program covering 32 critical topics, ensuring that every new team member adhered to client standards and global compliance regulations. This fostered consistency and accelerated productivity.
🔹 Performance Monitoring & Compliance Alignment
We introduced a robust performance tracking system to monitor key metrics such as:
Routine reviews and feedback loops enabled continuous process improvement and helped the team stay aligned with both internal KPIs and regulatory obligations.
🔹 Leadership Presence & Localized Support
Dedicated leadership was deployed in each location, including:
In the U.S., we leveraged our Fayetteville Center of Excellence and collaborated with Fort Bragg to recruit Veterans and military spouses—tapping into a highly disciplined, capable talent pool.
Business Impact
✅ 9,000+ entities reviewed, covering 25% of the client’s total population
âś… Regulatory deadlines met with reduced risk across multiple geographies
âś… Compliance controls strengthened through structured oversight and metrics
âś… Real-time management dashboards implemented for daily reporting
✅ Client adopted eClerx’s training program as the official onboarding model for new internal hires
Conclusion
With deep domain expertise, rapid deployment capabilities, and a structured approach to compliance and performance, eClerx enabled the client to transform a compliance risk into a strategic advantage. The scalable, well-governed KYC operations built a foundation for continued regulatory alignment and global growth.
Learn more about eClerx KYC operations
According to FATF recommendations and various regulations, all businesses have to verify the customers during the onboarding process.
These checks include document verification, face verification, and sometimes, consent verification.
But the process was tedious and customers were unhappy with the extended delays during the process.
This reduces the burden on employees for verifying the identity of every customer, decreases the chances of errors, requires the least amount of time for completion, and above all it helps business entities in complying with the rigid KYC/AML regulations.
Money laundering and terror financing are on the rise and there is a dire need for businesses, especially in the finance sector to combat financial crimes.
Here are some features of the modern world’s AML that can help you choose the right service to secure your business:The process is comprehensive Verification is done against global watchlists like PEPsKey Differences Between BothHere are some of the key differences between KYC and AML that every business must know about.
Looking for Anti Money Laundering compliance services? At LBA, we are offering the best AML compliance training programs for your business. Visit us today >> http://bit.ly/2E62VVi
