Because of the extremely efficient machine learning process of AI-enabled chatbots, businesses can be confident that their products will not be damaged and are utterly satisfying to customers' needs. https://aisera.com/products/ai-customer-service
Did you notice the surge in communication with AI-Based Technology?
In fact, it is estimated by Gartner that 15% of all customer service interactions by 2021 will be handled with the help of artificial intelligence (AI).Can you believe that around 10 to 15 years ago, there was no Siri or Alexa, people hardly knew about voice assistants or virtual assistants?
Chatbots were very rare sights and computers that held smart and intelligent conversations were only seen and read about in fiction stories and movies.
As we have recently entered a new decade with AI at the heart of technological innovation, it’s no surprise that businesses are willing to adopt Conversational AI platforms to maximize their business efficiency and deliver a better customer experience.Conversational AI empowers businesses to employ chatbots, virtual assistants, or messaging applications to develop highly engaging and valuable relationships with customers.
So, let’s dive in to know why Conversational AI is the future of 2021.Conversational AI Chatbots In an era of increasing connectivity through digital experiences, no company can afford to underplay how essential effective customer service is in boosting customer engagement and fostering brand loyalty.Although rule-based chatbots have been traditionally utilized as digital support to customers for many years, businesses are quickly upgrading to Conversational AI chatbots to revolutionize customer experiences.
As the name suggests, they utilize a series of predefined rules installed by human agents to interact with customers.