Hungary is one of the European countries which surprised the world by recording economic growth during the recession period that affected most countries on the planet. This success was mainly realized through the four following companies: Burton-Apta, Herend Porcelain Manufactory, Pick Meat Company, and Westel Mobile Telecommunications Company. The companies were able to achieve outstanding results by completely changing their strategies from authoritative to participatory decision-making. The companies emphasized environmental protections in addition to their set targets.
The companies employed quality management techniques to aid in their growth and realization of their targets. The management technique used involved introducing international standards, thus improving the companies’ quality standards, confidence, performance, and competence. Below is a brief review of each company’s method used.
Burton-Apta improved its processes and operational quality by striking a balance between technological advancement and quality control. Barton- Apta also adopted the total quality management developed by Professor Shiba for the Hungarian government. Herend was able to achieve growth due to its longtime operation since 1826 and its implementation of integrated quality management. Pick Meat Co. applied quality standards, equipment, and techniques to realize its success. Westel has prioritized customer satisfaction and continuous self-assessment.
The key lessons which are learned from the operations of the four Hungarian companies that are very vital in the success and growth of a business are as follows:
- The business should have a proper management system and implement it fully. All employees should participate in the decision-making.
- The operational quality and processes should be up to date. This reduces unnecessary losses and ensures products are manufactured in large quantities and of good quality.
- The company should prioritize employee and customer satisfaction. This is important to reduce the conflicts within the company and ensure that customers like and buy the products in large quantities.
- The company should include environmental protection in its goals. This is to ensure that its products wastes are environmentally sound and do not attract customer resentment.
Critical analysis of the measures taken by the companies indicates that a company must implement good business practices in its operations to grow. Burton-Apta has been struggling to change its operations since the 70s, but they succeed in 1986 when total quality management (TQM) was introduced by professor Shiba in Hungary. The company started making huge profits and growing economically.
Herend's has had quality issues for 176 years, and since the preliminary audit based on SWOT analysis was not adequate, the company introduced a quality management system based on ISO 9001:1987 in 1993. They further implemented TQM; as a result, they achieved their objective of providing proper quality. Pick Meat Co. prioritized customer satisfaction and environmental protection to deliver quality services. They adopted good hygiene and manufacturing practices. Therefore, all the above companies have won awards of excellence because of their good business practices.
The abovementioned business practices can be applied in real business gradually and systematically. When developing a product, one should ensure that it is customer-friendly. Then one should consult employees on how to improve product quality or service delivery. One should prepare and document an intensive quality management system at the company level first, then join national and international organizations on the same.
It is important to learn that the success and growth of the business or company are directly dependent on the management practice adopted by the company. Poor management will result in poor performance and devastating results. The employees and target customers should be well addressed by the company because they are the two main components of the business existence.
About the Author: Elizabeth Roos is a freelance writer at essayswriters.com, she writes essays, coursework, and articles. Has 8 years of experience. Her service assists in writing term papers, dissertations, essays of various types, reminders, etc. In addition, you can find more information on how to write essays and term papers. In addition to what she writes, she loves to travel with her husband and daughter, read fiction. And the literature on philosophy
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