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A live chat app gives a business an edge over others. It removes any form of friction and discomfort. There are different types of live chat apps with different features. Some of these include;
1. NinjaChat
- Features: An all-in-one platform that enables you to track your parcel in real-time, and chat with a live agent anytime, anywhere. It also supports multi-channel support, contact management, as well as several integrations. Moreover, it has an in-built BotUp automated assistant.
- Benefits: It offers 24/7 customer service support and is very easy to use. It is also really affordable at $14.99, as it comes with 38+ other tools in the 500apps Suite.
2. Mobile Monkey
- Features: It's a free app that allows one to respond to real-time conversations happening on the website, SMS, and other messaging channels simultaneously. It fuses the live chat with Messenger for Facebook and Instagram, and SMS, all in one package. Customers can also use apps that are already on their phones.
- Benefits: It allows the multi-linking of customer requests from various platforms. It is also entirely free.
3. HelpCrunch Live Chat
- Features: Costs $12 and provides all the features for a comfortable working environment, private notes, and saved responses. It possesses features such as pop-ups, auto messaging, advanced theming, and a knowledge base.
- Benefits: Every unseen chat message will be resent to a customer via email They can also send chat messages to engage website visitors and offer solutions to problems before they arise.
4. Pure Chat
- Features: It creates a widget that matches the branding of the company. There is a separate email when the chat is unavailable. An email is sent to the operator's inbox regarding the missed chat. Through design options, customers can upload their images.
- Benefit: It is a free live chat built particularly to help businesses.
5. Olark
- Features: At $17, Olark is a live chat software that can route new chats like pre-written messages that can be sent automatically. It also has other features like chat analytics, live chat transcripts, customizable chat boxes, etc.
- Benefits: With its chat analytics, data like chat volume, customer satisfaction, and agent activity can be easily observed at the snap of a finger. It assists in making day-to-day decisions. It also saves a lot of time with features like pre-written messages.
6. Chaport
- Features: It has an auto-invite tool that sends automatic messages to website visitors based on a set of rules. It also possesses a group feature that allows a customer to join another chat. It also offers personalized designs.
- Benefits: It's a free personalization tool. Instead of starting another conversation, the agents can add a customer to a chat that easily answers their question, although ongoing, which saves time.
7. Freshchat
- Features: This live chat app brings information about a customer to the forefront. It has a one-inbox feature, instant automation, as well as self-service.
- Benefits: Having forehand information about the customer is a huge advantage for customer service as it shapes the customer’s experience. And more importantly, it’s free.
8. Comm100
- Features: At $29, this offers instant translation for any language. An instant translator is integrated into the customer service software which enables universal worldwide service. With its prioritization option, it can label the importance of messages by highlighting high-value ones.
- Benefit: It is useful for multilingual Support services.
9. LiveChat
- Features: It has a sneak peek feature that can show agents what the website visitors are writing in the texts before it is sent. Moreover, it features a labeling system that allows chats to be labeled efficiently. It is also AI-empowered and supports 200+ integrations. It costs $16 a month.
- Benefits: It allows the agent to fully prepare for the questions of the customers. It also allows for efficient chat labeling.
10. ProProfs Chat
- Features: This tool announces upgrades, sales, events, etc. It allows the business to engage with website visitors in real time. It can also start proactive conversations using chat greetings. It also prepares detailed reports and supports 50+ integrations.
- Benefits: Chat greetings create an air of familiarity, let you know your visitors better, and help them find a solution faster.
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