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Dealing with Negative Reviews (Nerdify experience)

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Helen Clark
Dealing with Negative Reviews (Nerdify experience)

Nerdify has always had plenty of happy customers who were grateful to both the Nerds and customer support.

It feels good to be appreciated, but understanding how to deal with criticism is of paramount importance.

And if you’re curious about the negative reviews, those take up slightly above 2% of all the reviewers leaving the remaining 5% to neutral.

Whatever the case, proactively react to the review and provide solutions, making it into an example of a stellar customer support.

It’s a fact, that negative reviews have a potential of causing a lot of trouble unless managed wisely.

Don’t sweat it if your service receives a few poor reviews, just make sure you handle them on a short notice.

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Helen Clark
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