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Career in IT: the position of Happiness Manager

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El Rivera
Career in IT: the position of Happiness Manager

If you try to enter the query "Happiness Manager" in the search engine of any of the famous job boards, it is unlikely that you will meet more than 2-3 exact matches. Often the search results include:
- Team Happiness Assistant;
- Feelgood Manager;
- Front Desk Receptionist;
- Admin Manager / Team Happiness;
- Chief Happiness Officer;
- Employer Branding / Company Ambassador.


On the one hand, it allows you to better understand what this kind of work consists of, and on the other - well illustrates that such roles in companies are rare, and the job responsibilities of the head manager are very blurred.


Briefly, Happiness Manager is a person who works to create a healthy and friendly work environment based on employee satisfaction. It is believed that happy teams (that is, those in which employees are satisfied with their lives) show the best result in their work and are able to achieve the company's business goals more effectively.


In the functional duties of Happiness Manager, depending on the size of the company and the experience of the candidate, the part includes office management, HR, Operations, PR and Employer Branding.


For example, in a small start-up, Happiness Manager combines all of the above functions. And this is an excellent opportunity for development and influence on the general course and style of the company. The experience that can be obtained in such a situation is priceless.


In companies, more responsibilities for Happiness Manager can usually be divided between Admin / Office Team and HR. I am glad that in IT projects more and more you can meet a separate team that deals with the brand of the employer (Employer Branding, which should not be confused with the PR of the product itself), and sometimes even a staff retention team (Retention). The big plus is that when we work in coworking, we spend less of an administrative resource on tasks to provide an office and think more about the work and satisfaction of employees, which startups and food companies usually come when everything is on fire.
As for the German experience, in the Berlin IT companies, for example in the Zalando online store, a separate department of People & Operations is responsible for the "Happiness" of employees. For each task, from the search for an employee and its adaptation to the creation of comfortable conditions for its work and development in the company, separate mini-teams are created within the department. From their harmonious work depends on employee satisfaction and his impression of the company. For example, community managers are treated with any request: whether there are any problems with the workplace or the idea. While team assistants help out-of-town people with corporate housing, they give the keys to a corporate car or music room. Community managers also support communities, the organization of Tech Talks and small informal events, are responsible for the corporate e-mail newsletter with the company's news.and paper writing

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