Nowadays, it is really difficult for businesses to make profit and stay competitive without using different types of digital technologies. This is true for almost any company- hailing from any sector. Adoption of technology in business scene is not just restricted to making stunning websites and social media profiles alone. The way they communicate with their customers has also changed in the last decade. Telephony is still used in most businesses for interaction with customers. However, the old wired telephony services are on the way to obsolesce- as it is clear from the developments. More companies are adopting cloud telephony solutions- and this is not only limited to the MNCs.
Utilizing full potential of VoIP service is important
There is no denying the massive growth and worldwide adoption of Virtual Phone System. However, the reality is not all companies that use virtual telephony application are aware of ways to make the most out of such applications. It is well known that usage of apt VoIP solutions bring multiple benefits to any company. The major advantages are boost in customer satisfaction, revenue growth, and smoother workflow and reduced glitches in operations. It is important that you know how to make the maximum use of features of the VoIP app used in your company.
Following are the ways to utilize the VoIP solutions in various ways to benefit the company:
- Using automation in many ways- When your company has cloud telephony application in place, your employees can do much more than just making calls and receiving inbound calls! These application have a number of automation features and by tweaking these, call management can be automated to an extent. Call forwarding and routing conditions can be set- for example. This makes things better for both the callers and employees. When the call management is automated- scope of errors are nonexistent.
- Using various types of phones with ease- Some people have the misconception that switching to a VoIP setup will require investing in new handsets and existing phones will have to be discarded. This is far from the truth. You can actually use many types of phones with virtual telephony systems. These include mobile phones and landline units including wireless models. You may also rely on web browser and headsets to make calls. So, you need not throw away existing office phone after investing in cloud telephony solution!
- Tweaking the IVR setup to make illusion of a big company- You may have a startup with a few employees but that should not prevent you from making the customers feel the opposite! The IVR setup in your virtual telephony system can be used for creating illusion of a corporate company with lots of employees and different teams! The IVR setup can be tweaked and the callers may get various digits for different needs. In reality, however, they will be speaking to 1 or 2 employees! It can also be deployed by startups.
- Treating important clients specially- Your company has some really important clients or loyal customers and you want them to get special treatment. This can be done by assigning specific extensions for those customers. So, when those customers call, they no longer have to wait for the IVR loop. They can be directly connected to specific numbers. The same methods can be set for management level employees. It helps save time and at the same time, such callers feel privileged.
- Using different phone number types for business- The major advantage of a virtual PBX setup over an analogue one is the former can be used with many types of numbers. You can definitely use local landline and mobile numbers with such a setup. However, you may also use toll free numbers easily. You may also use numbers of other countries and those can be redirected to your local number through the cloud. The foreign callers will not even feel any difference. This tactics can be fruitful if you want to impress customers in a foreign country without setting up office in those offshore locations. Besides, you will be able to retain existing phone numbers.
- Switching to BYOD- Worldwide, a number of businesses are switching to BYOD policy- in their efforts to reduce investment and running cost. In this method, the employees bring their own PCs or mobile web access devices to the office. So, the company need not invest heavily in hardware and only offers networking and internet access setup. The employees can work smoothly with their personal devices as well. By using VoIP, BYOD policy can be supported. This is because most VoIP applications have good compatibility with computers and hybrid web access devices. It is also very good for startups.
- Using voicemail in useful and new ways- There is nothing new about the cloud telephony solutions having inbuilt support for voicemail! Apart from accessing recorded messages of the clients, voicemail can serve as a reminder too. For this, you can call your voicemail. The messages can be later used as reminders. This way, email reminders can be set and you will not miss out on major tasks and events.
- Overcoming many external barriers through VoIP apps- when your company uses a cloud telephony app, it is easy to overcome a number of hassles that may crop up from time to time! Thee apps can be used from any place as long as you have a web access device and stable internet connectivity. So, this enables the employees to work from their homes or remote places occasionally. This can be fruitful on days of traffic problems and inclement weather, for sure. It ensures the workflow is not hampered for unexpected hurdles.
- Using voice messages in innovative ways- Most companies that have VoIP solutions deployed also make use of embedded IVR setup. This is used to tackle excess callers when all the agents are busy attending calls. While it is nice you can use the IVR setup in new ways too to aid the business. In the voice greeting, a little bit of promotional information can be used. For example, while the callers are waiting for the agents to answer their calls, the messages can be used to inform them about any ongoing offer or promotion. This may prompt some of those callers to check out the offers and a section of them may even buy the products or services. So, this serves as a subtle marketing tactics.
- Utilizing video calling- You should make the most of the video calling facility in your VoIP application to aid your venture. You may use video calling to discuss major issues with clients located abroad. The video conferencing can also be helpful in reaching business alliance related topics. It does not cost much either.
- Making use of faxing facilities- Since the VoIP applications have support for faxing- you should use it. This is possible even if you do not have a fax machine in the workspace. A few cloud telephony solutions support using phone number as an incoming fax. So, incoming fax messages get saved as a digital file like PDF. This can be sent through email too.
The current global pandemic is unleashing dramatic changes in workforces across various industries, and contact centers are no different.Gartner reports that, before the outbreak, nearly 68% of customer support and service companies functioned from traditional call centers, while less than 10% worked from home.
Going forward, it’s predicted that 71% of contact centers will be remote.As contact center managers and representatives transition to this new norm of remote working, they are also faced with significant surges in call volumes.
This is applicable when managing and employing work-from-home representatives, efficiently handling resources and fluctuating call volumes.
And soon enough, what was managed easily before Covid can now feel extraordinarily overwhelming.
Here are a few strategies to streamline your contact center during the pandemic and after the crisis ends: Focus on Customer ExperienceThe most effective strategy for any contact center to emerge successful under such crippling circumstances is by focusing on customer experience without any compromises.
Get started by prioritizing these four tips:Address and eliminate lengthy hold times on your virtual phone system.Avoid asking customers for their information repeatedly.Optimize the customers’ journey throughout your organizationMonitor representative calls to avoid future errors.Upgrade your TechnologyYour most significant barrier to business continuity will be outdated contact center software and technologies that only work well with on-premise infrastructure.
However, keeping a track on marketing ROI is also important else you may end up squandering away all of your resources and gain nothing.
More than contriving up result-oriented marketing plans, keeping a track in its ROI is difficult.
Failing to this may lead to poor results yielding on marketing ROI and low revenue generation.
On a broader perspective, people must be thinking that a VoIP powered business phone number enables a business to make/receive affordable marketing calls, please the customers with impressive features, and reduce global operations cost.
It renders its help in almost every operation area if implemented right.
So, you have invested millions on billboard, print-media, and various other marketing means.
The Global PVC Window Profile Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast Till 2026 gives an evaluation of the market developments based on historical studies and comprehensive research respectively.
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The Global Polyvinyl Alcohol Fibers Market Research Report - Industry Analysis, Size, Share, Growth, Trends and Forecast Till 2026 gives an evaluation of the market developments based on historical studies and comprehensive research respectively.
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The market attractiveness analysis provided in the report aptly measures the potential value of the market providing business strategists with the latest growth opportunities.The report classifies the market into different segments based on product type and application.
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According to a research report "Cognitive Assessment and Training Market by Assessment Type (Pen- and Paper-Based, Hosted, Biometrics), Component, Application (Clinical Trial, Screening & Diagnostics, Brain Training, Academic Research), Vertical, and Region - Global Forecast to 2021", published by MarketsandMarkets, the cognitive assessment and training market size is expected to grow from USD 1.98 Billion in 2016 to USD 8.06 Billion by 2021, at a Compound Annual Growth Rate (CAGR) of 32.3%.Browse 63 market data tables and 47 figures spread through 150 pages and in-depth TOC on "Cognitive Assessment and Training Market - Global Forecast to 2021"The major forces driving this market are aging global population, increasing awareness about brain fitness, and advancements in technology.
The growing market for cognitive solutions and increasing demand for brain training by next-generation tech-savvy population are contributing to the growth of the cognitive assessment and training market.Download PDF Brochure: https://www.marketsandmarkets.com/pdfdownloadNew.asp?id=1039Clinical trials in terms of application is expected to hold the largest market share in the cognitive assessment and training market during the forecast periodClinical trials are mainly used to identify, measure, or monitor cognitive impairments and cognitive changes.
The assessment of cognitive functions is an integral part of decision-making during clinical drug development, as certain drugs can have an impact on the cognitive capabilities of the brain.
The market is expected to contribute the highest revenue for vendors offering clinical trials.Education vertical is expected to grow at the highest CAGR in the marketCognitive assessment solutions and services are used in the education vertical for screening prospective candidates for schools or colleges.
The leading cognitive assessment and training vendors for this vertical are Pearson Assessment and CogniFit.North America is expected to contribute to the largest market share and Asia-Pacific to grow at the highest CAGRNorth America is expected to hold the largest market share and to dominate the cognitive assessment and training market from 2016 to 2021, due to the increasing awareness among population about adopting medication for cognitive diseases.
The new generation in this region is more concerned toward the benefits of cognitive training, which is not just limited to patients with cognitive dysfunctions.
The new report on the Cutlery market provides estimations of the size of the global market and share and size of key regional markets during the historical period of 2015 – 2019.
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The key regions comprise the following geographical segments:North America (U.S., Canada)Latin America (Brazil, Mexico, Argentina, Rest of Latin America)Europe (Germany, Italy, France, U.K., Spain, Benelux, Russia, Rest of Europe)East Asia (China, Japan, South Korea)JapanAPEJ (China, India, Indonesia, Thailand, Singapore, Australia & New Zealand, Rest of Asia Pacific)South Asia & Oceania (India, Thailand, Indonesia, Malaysia, Australia & New Zealand, Rest of South Asia & Oceania)Middle East & Africa (GCC Countries, Turkey, Northern Africa, South Africa, Rest of Middle East & Africa)The detailed assessments focus on, inter alia, on the regulatory and macroeconomic frameworks, prevailing pricing structure, imminent investment pockets, and emerging application areas.
Taking the analysis further, the study helps readers get a better understanding of the trends characteristics of the emerging markets, including government regulations crucial to growth of such markets.
